topic Re: Excellent Customer Service in Discussions & Feedback

Excellent Customer Service

Anonymous — Fri, 01 Dec 2017 08:23:24 GMT

Hello,

Just wanting to express to you the excellent customer service I received this morning.

I spoke to a lady in the sales department called Patricia, she was very helpful and friendly with helping me decide on my upgrade and although I haven't yet upgraded, the information she gave me was very helpful.

Re: Excellent Customer Service

MI5 — Fri, 01 Dec 2017 08:34:01 GMT

Good to hear.
Our community team will be in touch to pass on your feedback.
@MercedesS @Martin-O2 @Marjo

Re: Excellent Customer Service

Martin-O2 — Fri, 01 Dec 2017 09:42:12 GMT

Thanks for the tag @MI5!

@Anonymous It's fantastic to hear you had a good experience when speaking to customer services! I'll drop you a private message so i can get a few details and pass on your feedback

Re: Excellent Customer Service

jonsie — Fri, 01 Dec 2017 23:22:08 GMT

There are many such as advisers who know the meaning of good customer service. 90% of UK advisers are the same but its the other 10% of apathetic employees who give people the idea that customer service is not what it was.

Personally I've never had a bad experience in all the years I've been with O2 speaking to an adviser whenever I've needed to call.

Just on a personal note, in my humble opinion, I'm quite possibly the best adviser O2 ever had and a bench mark for future employees to one day reach....

Well done Patricia you're almost there..... 😂

Re: Excellent Customer Service

Marjo — Mon, 04 Dec 2017 17:41:08 GMT

Awesome to read about your positive experience @Anonymous!