topic Re: Excellent Service in Discussions & Feedback

Excellent Service

Cleoriff — Fri, 01 Dec 2017 12:13:58 GMT

Customer services come in for a lot of criticism so I thought I would balance things up a bit.

My 12 month sim only tariff ends soon. I saw a great deal (sale) in the shop. and rang at 11.30am. I expected a long wait. It was 8 minutes only

I spoke to a superb advisor called Abi from the Dearne Valley call centre. Polite, respectful and efficient.

Within a matter of minutes I was sorted with my new sim only tariff, which is cheaper than the one took out last year...but with the same data, unlimited minutes and texts.

Thanks Abi. No complaints from me at all. Perhaps @MercedesS, @Martin-O2 or @Marjo would like to feed this back to the CS concerned?

Excellent service ....

Re: Excellent Service

MI5 — Fri, 01 Dec 2017 12:20:32 GMT

Splendid news

Re: Excellent Service

MercedesS — Fri, 01 Dec 2017 12:38:07 GMT

Hello @Cleoriff

It's great to hear you had a good experience when speaking to customer services!

We have passed on your feedback! I'll drop you a private message if we need more details

Re: Excellent Service

manich — Fri, 01 Dec 2017 18:20:12 GMT

Dont make me laugh. Been waiting for an hour now to use online chat with customer service....and all I get is

Give us a moment

We're just checking to see if there's an available agent.

A moment? Be lucky if anyone bothers before christmas.

That is not 'excellent' customer service. Its not even low on the rankings. Its 0 customer service.

Re: Excellent Service

jonsie — Fri, 01 Dec 2017 19:11:12 GMT

@manich wrote:
Dont make me laugh. Been waiting for an hour now to use online chat with customer service....and all I get is

Give us a moment
We're just checking to see if there's an available agent.

A moment? Be lucky if anyone bothers before christmas.

That is not 'excellent' customer service. Its not even low on the rankings. Its 0 customer service.

Stop now! The nurses are telling me that laughing has a bad effect and the miserable people in the open ward and that if I must laugh I have to close the doors.

Re: Excellent Service

Cleoriff — Fri, 01 Dec 2017 20:11:02 GMT

We can only speak as we find. My service was excellent. Sorry yours isn't @manich....