topic Why is there an O2 Community? in Discussions & Feedback

Why is there an O2 Community?

Anonymous — Sun, 26 Nov 2017 11:16:06 GMT

I suggest that the answer to the question set out in my post subject is because like so many organisations O2 wish to avoid any contact with their customers. Even the Email that tells me what my O2 bill has a message saying don't bother to reply to us because we have no intrest in you other than taking your money.

Today I received an Email telling me that I can view my bill but try as as hard as I could I could not get into it and there was no information such as an Email address or a text number that I could use to ask why.

I'm very hard of hearing which is why I use a mobile which allows me to text, how can I contact customer service for an answer by texing or by Email?

Re: Why is there an O2 Community?

Cleoriff — Sun, 26 Nov 2017 11:25:34 GMT

Hi @Anonymous You can view you bill via My O2 http://www.o2.co.uk/myo2 If you have any queries on your bill then you will need to contact O2 via the links here https://www.o2.co.uk/contactus

Use live chat if you can't hear very well...

We have no access to your account so can't really advise on specific issues. If there is anything else you want to ask us then please feel free.

There is no email or texting facility to contact O2 sadly....Welcome to the community

Re: Why is there an O2 Community?

jonsie — Sun, 26 Nov 2017 11:25:16 GMT

Yes there are means and ways. The old type talk service has been replaced by NGTS so have a look here for hearing help.

Scroll down for NGTS.

https://www.o2.co.uk/access-for-all/services-and-support

There is also the live chat option

http://www.o2.co.uk/contactus

Re: Why is there an O2 Community?

Anonymous — Sun, 26 Nov 2017 11:37:58 GMT

I copied the journey I made attempting to get into my bill but most of it has not shown. The key line might be the last line I found.bottom one.

"You don't have any products or services in this My O2 account."

If thats the case how did I receive an Email from O2?

If you have any queries on your bill then you will need to contact O2 via the links here https://www.o2.co.uk/contactus

Why not try O2 Community?

Join the conversation for real customer feedback and support.

Still prefer to pick up the phone?

https://www.o2.co.uk/contactus#

https://www.o2.co.uk/contactus#pay-my-bill

My O2 products and services

You don't have any products or services in this My O2 account.

Re: Why is there an O2 Community?

Cleoriff — Sun, 26 Nov 2017 11:52:55 GMT

@AnonymousThere's a mini guide here about using your phone to display your bill

https://community.o2.co.uk/t5/O2-Apps/My-O2-Bills-section-Mini-Guide/ba-p/1017608

You will need to access My O2 first http://www.o2.co.uk/myo2

Re: My O2 - Bills section - Mini Guide

Anonymous — Sun, 26 Nov 2017 13:00:24 GMT

I posted a reply but its disapered and I kept no copy. Maybe O2 didnt like it. I'll sort it out tomorrow by blocking the direct debit and finding a more customer concious provider. Its not the money, its simply being treated with the level of contempt that O2 has for its customers.

Re: Why is there an O2 Community?

Anonymous — Sun, 26 Nov 2017 13:07:11 GMT

What about an answer to the question. An Email address wherin I may contact O2?

Re: Why is there an O2 Community?

Cleoriff — Sun, 26 Nov 2017 13:10:19 GMT

There is no email address..unless you go into the complaints section..and look at Complaints Review section

https://www.o2.co.uk/how-to-complain

"If you've spoken to a manager and you're not satisfied with how we've handled your complaint, the Complaint Review Service can help – they'll carry out an impartial review of your complaint.

We'll help you escalate your complaint or you can contact our Complaint Review Service directly by email or post.

O2 Complaints Review Service
PO BOX 694
Winchester
SO23 5AP

complaintreviewservice@o2.com

Re: Why is there an O2 Community?

Anonymous — Sun, 26 Nov 2017 13:13:09 GMT

@Anonymous See @Cleoriff prev post as there is no email service for o2 unless you are putting in a complaint

Re: My O2 - Bills section - Mini Guide

pgn — Sun, 26 Nov 2017 17:20:55 GMT

@Anonymous - blocking the direct debit will only mean O2 will refer you to a debt collection agency, affecting your credit rating - try to contact O2 via one of these options:

https://www.o2.co.uk/contactus

https://www.o2.co.uk/abouto2/social-media

Re: My O2 - Bills section - Mini Guide

jonsie — Sun, 26 Nov 2017 21:14:25 GMT

The worst possible thing you can do is stop thee direct. You need to seriously think about it.