topic Re: Stolen delivery HELP in Discussions & Feedback

Stolen delivery HELP

Anonymous — Thu, 23 Nov 2017 12:08:36 GMT

Hi, I am a very new customer, and have ordered iPhone X but delivery was picked up by somebody else who lives in my house but not related to me at all, I did't even know his name till now. The delivery driver left the parcel to him while I was on my way from work. He signed for it but as he said he left in in our common area inside our house. Two hours after he picked it up the delivery has gone missing. O2 advisors doesn't help much they say I will have to pay for the contract anyway. For something I've never even seen. Any advise what should I do now? I have reported it to the police but I really don't want to pay £65 monthly for 2 years for something I can't use and it is not me who lost it. Please HELP

Re: Stolen delivery HELP

jonsie — Thu, 23 Nov 2017 12:16:10 GMT

You have no option other than pay. O2 delivered and was signed for by someone you knew. That then became your responsibility and liability.

It is now a legal matter and hopefully the police can help. O2 fulfilled their responsibility to supply and deliver to you so have every right to expect payment.

Presumably you reported it as stolen and the adviser took the necessary steps to block the phone. Take a visit to Citizens Advice Bureau for further advice.

Re: Stolen delivery HELP

adamtemp64 — Thu, 23 Nov 2017 12:17:24 GMT

If you have a crime reference and can prove non delivery to you personally i.e. you did not know the person who signed for it ask o2 to chase this with the courier (you only found out who the person was after the delivery not before). If not do you have any insurance that covers theft .

Re: Stolen delivery HELP

MI5 — Thu, 23 Nov 2017 12:18:16 GMT

Make sure it's properly reported as stolen too
https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Re: Stolen delivery HELP

Anonymous — Thu, 23 Nov 2017 12:19:14 GMT

Well, it wasn't delivered to me and it is not me who signed for it

Re: Stolen delivery HELP

Anonymous — Thu, 23 Nov 2017 12:22:33 GMT

Hi, I didn't get any insurance with O2 and wanted add it to my insurance with my bank once I know serial number and all details. Yes i have crime number but they say they can't do anything and I have to pay it which is not right. I wasn't expecting they can leave phone worth £1000 with neigbours or whoever and say it is not their problem anymore

Re: Stolen delivery HELP

jonsie — Thu, 23 Nov 2017 12:26:46 GMT

Go to CAB for advice on your options. If you say this guy is unknown to you then they may be able to advise as to negligence by the courier and ultimately O2 as they use the courier but O2 are responsible and therefore they haven't fulfilled their obligations.

Re: Stolen delivery HELP

PhoneChanger — Thu, 23 Nov 2017 12:31:24 GMT

As far as the courier knows this was delivered to your address, and it would be a fair assumption from them that you would know anyone living in your home.

You would need to prove (and i'm not sure how) that you do not know that person and have never known that person for O2 to still be liable (and then it becomes the courier rather than O2).

Sadly without insurance you will be stuck and liable to O2 for all payments for the contract. You could try claiming on your home contents insurance, but again this might prove challenging but worth a try non the less.

Re: Stolen delivery HELP

Anonymous — Thu, 23 Nov 2017 12:35:00 GMT

I don't know this guy and I have all msgs between me and him where I can prove it. Thank you for your advice Jonsie

Re: Stolen delivery HELP

adamtemp64 — Thu, 23 Nov 2017 12:39:39 GMT

I Feel the key here is the fact it was a shared area and not your own door when you get deliveries is this the norm for parcles to be left in an insecure area or do the couriers only deliver to your door etc .

You have not signed for the delivery and I would pursue this with the police as long as the phone has been barred from all networks by o2 (who will know the s/n sent) the phone is worthless to the thief etc and may well mysteriously appear .

Re: Stolen delivery HELP

Beenherebefore — Thu, 23 Nov 2017 13:10:59 GMT

@Anonymous wrote:

He signed for it but as he said he left in in our common area inside our house. Two hours after he picked it up the delivery has gone missing.

If this "common area" is behind a locked front door then how many people can access that area without any of the occupants knowing ?.......surely the police have interviewed all the occupiers ?

Re: Stolen delivery HELP

jonsie — Thu, 23 Nov 2017 13:15:15 GMT

@adamtemp64

The problem is that you see adverts all the time from people willing to buy barred phones. They can obviously unlock them somehow or they go overseas where I'm sure they get unlocked and used with local sims. I'm not sure but I don't think the barring works overseas and is effective only in the UK. Now I'm not sur

E how all this works with iPhone and Apples strict policies.

Re: Stolen delivery HELP

adamtemp64 — Thu, 23 Nov 2017 13:19:30 GMT

@jonsie I expect the imei bar etc on an non activated iphone wil be very difficult to use due to the apple sandbox etc .

But as @Beenherebefore suggests it will have to be an inside job so to speak

@Anonymous I hope you get this resolved . Do you have a landlord or letting agent for the common area etc (any cctv )

Re: Stolen delivery HELP

a_hcir — Thu, 23 Nov 2017 13:31:58 GMT

@PhoneChanger wrote:
You would need to prove (and i'm not sure how) that you do not know that person and have never known that person for O2 to still be liable (and then it becomes the courier rather than O2).

I'm not sure how proof that the person recieving the goods is unknown can shift the burden to the courier or O2. If this were an expectation of a courier service you'd need to be ID checked for each parcel you recieved or the purchaser have to nominate known persons to recieve stuff on your behalf.

Re: Stolen delivery HELP

a_hcir — Thu, 23 Nov 2017 13:35:10 GMT

@adamtemp64 wrote:

@Anonymous I hope you get this resolved . Do you have a landlord or letting agent for the common area etc (any cctv )

This is a piece of sound advice. If you're confident enough, let the person who stole it know that you'll let your landlord know. If that doesn't force them to return it, produce the tracking evidence to your landlord. It's likely that they wouldn't want a thief upsetting the other tenants in an HMO.

Re: Stolen delivery HELP

Anonymous — Thu, 23 Nov 2017 13:37:18 GMT

Yes, put bars on all services and blocked the phone, but I still have to pay full price of £65 monthly and paid upfront cost too. And can't even get any discount or anything from them

Re: Stolen delivery HELP

Cleoriff — Thu, 23 Nov 2017 13:41:21 GMT

Not sure about this one if honest. The op says the person who signed for it lives in his house but they didn't know his name. Is it a shared house? When a family member lived in that type of accomodation he was told he had to be there to sign for it..unless he gave the name of a designated person to receive it on his behalf. (This was Vodafone)

So I'm not sure who is at fault here?...The courier, or the unknown person who apparently signed for it. Certainly the loss (or theft) of a £1000 phone needs a lot more investigation...

Re: Stolen delivery HELP

Anonymous — Thu, 23 Nov 2017 13:51:53 GMT

Not all cos he moved out same day. I am pretty sure it is him cos only him and other person were in the house that time. He said he left in in corridor then he advised to me to check in neighbours from other houses and ask driver whom he delivered it to white black or brown guy and if I try to contact him again he will report me for harrasment. But the thing is that I need to pay the bill for the next 2 years and I don't know if there is any way for O2 to delay my payments till the investigation finished and I get my phone or money back from that thief or any regulation who is responsible for all of this situation. O2 for not choosing more secured delivery option and not having insurance with delivery company, or delivery company for not delivering it to me as it was said that I will have to sign for it and if I'm not at home I can rescadule redelivery, or that guy who picked up my delivery signed for it and then lost it. For now O2 blame me for not chosing "pick up" option and simply they don't really want to talk about it.

Re: Stolen delivery HELP

a_hcir — Thu, 23 Nov 2017 13:53:13 GMT

@Anonymous wrote:
Yes, put bars on all services and blocked the phone, but I still have to pay full price of £65 monthly and paid upfront cost too. And can't even get any discount or anything from them

You'll still be able to get a new SIM so you can at least get the service you're paying for.

Cleoriff made an interesting point - if this were a registered HMO maybe there would have been more diligence from the courier. Are you by any chance living in an unregistered HMO?

Re: Stolen delivery HELP

Anonymous — Thu, 23 Nov 2017 13:55:00 GMT

He moved out same day two days before his contract finished and nobody from the house knew about it