topic complaint about O2 not cancelling contract in Discussions & Feedback

complaint about O2 not cancelling contract

Anonymous — Sat, 18 Nov 2017 14:14:02 GMT

Dear O2

I would like to complain about the treatment I have received while trying to upgrade or cancel my contract.

I have been speaking to one of your representatives who has refused to give me a puc code gone through all your palava and when I have said 'thank you for calculating that but i'm very sorry i have still seen better deals, so please could you give me the puc code' she has hung up on me.

This is massively frustrating after spending half an hour to get through to you not to have a very simple request completed.

My phone and contract are not fit for purpose and I would therefore like you to take this as notice of my request to cancel the contract, 30 days notice and please provide me with a puc code.

I would also like you to investigate the agent that hung up on my at phonecall started at 1:32pm today 18/11/2017 because i frankly find it a disgusting way to treat people.

Thank you

Hazel

Re: complaint about O2 not cancelling contract

Cleoriff — Sat, 18 Nov 2017 14:49:40 GMT

Hi @Anonymous This isn't customer services. It's a community forum made up of members like yourself

How to cancel contract here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Getting your PAC code here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

And if you wish to make a complaint then do it via this route https://www.o2.co.uk/how-to-complain

Re: complaint about O2 not cancelling contract

MI5 — Sat, 18 Nov 2017 15:38:14 GMT

It's a PAC you need, not a PUK.
@Cleoriff has linked to my guide above.
If you have not completed your minimum term, be warned, you will be charged for the full amount of your contract too.
If on refresh just pay your device and give notice on airtime and walk away completely free.
About refresh https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093
and if you do this, unlock your phone so you can use it on another network
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: complaint about O2 not cancelling contract

jonsie — Sat, 18 Nov 2017 16:04:12 GMT

That just about covers everything.... 😂

Re: complaint about O2 not cancelling contract

Marjo — Tue, 21 Nov 2017 12:03:52 GMT

Hi @Anonymous, how are you getting on with this? Sorry to hear that you've had a poor experience with customer service earlier. 😞 Please do take a look at the info above from our helpful members and let us know if you have any further questions we could help with.