topic Re: utter shambles of an isurance policy in Discussions & Feedback

O2 Insure Premier

Anonymous — Wed, 08 Nov 2017 09:53:59 GMT

Dear O2, being a customer of yours for many years and after giving you thousands of pounds over that period please do not ignore this post. There is nothing offensive in this post, it doesn't name any individuals, it doesn't break any forum rules or posting guidelines. All it does is highlight incompetence on O2s part. Yeah - not great hey, but we all live and learn by our mistakes. All feedback is good right ? Please take note. Learn from it. Try and rectify it by all means.

I've been trying to deal with O2 Insurance and they are an absolute shower of charlatans, it does make me wonder what I've been paying 12.50 a month for, for the last few years. I've been without a phone for 3 months now. When I complained to O2 they said they'd reply within 5 days. Yeah right. That hasn't happened has it O2 !! The third party supplier of the Insurance said they would investigate and come back to me within 8 weeks !! Absolute shambles and the worst customer service I've experienced in my 44 years on this planet so far. (And I deal with third party suppliers and tech companies on a daily basis interfacing with customers. I'd have lost my job if I'd have acted like this). Here's hoping you don't end up in world of pain like I have.

[personal information removed. This is personal information, a link to a text webpage where you display personal information]

Re: utter shambles of an isurance policy

Anonymous — Wed, 08 Nov 2017 09:25:39 GMT

Been trying to deal with Bright Star and they are an absolute shower of charlatans, does make me wonder what I've been paying 12.50 a month for, for the last few years. I've been without a phone for 3 months now. When I complained to O2 they said they'd reply within 5 days. Yeah right. That hasn't happened has it O2 !! BrightStar said they would invetigate and come back to me within 8 weeks !! Absolute shambles and the worst customer service I've experiance in my 44 years on this planet so far. (And I deal with third party suppliers and tech companies on a daily basis interfacing with customers. I'd have lost my job if I'd have acted like this). Here's hoping you don't end up in world of poop like I have.

[personal information removed]

Re: utter shambles of an isurance policy

jonsie — Wed, 08 Nov 2017 08:49:51 GMT

The other factor is that the insurers are O2 no matter who the underwriters are but you can post about your dissatisfaction and your problems in full with your claim on here.

Re: utter shambles of an isurance policy

MI5 — Tue, 07 Nov 2017 23:02:31 GMT

It's only because it was posted twice I guess, not because of the content.

Re: O2 Insure Premier - Shambles

Cleoriff — Wed, 08 Nov 2017 07:00:17 GMT

@AnonymousI presume you have followed the complaint guidelines here https://www.o2.co.uk/how-to-complain

You may get a better response if you take up your issue via the Resolver route Resolver

Or maybe one of our admin team can look into this for you? @Martin-O2. @Marjo @MercedesS

Re: utter shambles of an isurance policy

MercedesS — Wed, 08 Nov 2017 09:36:55 GMT

Hello @Anonymous,

We are sorry to hear about your poor experience with the insurance. But posting the same message all over the forums won't help you with it

As you know, the O2 community is a group of customers like you, but we are not O2 Customer Service. We do appreciate your opinion and understand your concerns. To make sure it remains an enjoyable place have a look at our guidelines.

Please let us know if there’s anything else the community team can do for you

Re: utter shambles of an isurance policy

Anonymous — Wed, 08 Nov 2017 09:54:52 GMT

Err.... why have you added three deleted posts onto this post. I made ten minutes ago. You can see by the post dates they weren't on this thread, but the previous posts that were censored / deleted.

Re: utter shambles of an isurance policy

Anonymous — Wed, 08 Nov 2017 09:59:29 GMT

And - again, there is no personal information in the link to the webpage I provided. Just the timeline of the issue so far and the steps I've taken to resolve this issue so far. Unsuccessfully.

Re: utter shambles of an isurance policy

MercedesS — Wed, 08 Nov 2017 10:07:08 GMT

Hello @Anonymous,

We are sorry to see you mad. But as we said, posting the same message all over the forum is not the way to get help

We have already send you several Private Message to get more info just in case there's something we can do to help out. Looking forward to your reply!

We are here to help

Re: utter shambles of an isurance policy

Anonymous — Wed, 08 Nov 2017 10:25:46 GMT

So - calling customers "mad". Thanks.
I have a friend who only last month took their own life due to mental health problems.
Thankfully I've never suffered from anything like that. But nice touch there. Always good to take a few free swipes and punches at customers when you can hey.

I posted once. Then mods deleted. I posted again. The mods deleted. I posted again.

I am not posting "All over the forums".
.
Yes, I've seen your robotic private messages. All politely replied to like a good little customer. All screengrabbed. As is this post.

As mentioned. Please re-instate the link. It doesn't contain any personal information. Only the timeline behind the reasons to this post. It has all email address removed and it doesn't contain any usernames or handles.

Re: utter shambles of an isurance policy

MercedesS — Wed, 08 Nov 2017 10:29:16 GMT

Hello @Anonymous,

Please answer our private message so O2 can call you and help you fix your problem.

Re: utter shambles of an isurance policy

Anonymous — Wed, 08 Nov 2017 10:38:22 GMT

I have, why are you adding more posts into this thread from older deleted posts, are you trying to make me look like an idiot after questioning my mental health status. You can see the dates on the posts that you are adding - they all appear before my post this morning. This really isn't a very bright move on your part, trying to plant misinformation. Cripes. All I wanted was a phone and a place to share my experience of O2 customer service. I didn't come here to get into a fight with a bunch of O2 fanboys.

Re: utter shambles of an isurance policy

MercedesS — Wed, 08 Nov 2017 10:36:10 GMT

Sorry @Anonymous,

We are sorry to see how upset you are. Please answer our Private messages if you want our help

We don't know what else we can do to help you

Re: utter shambles of an isurance policy

Anonymous — Wed, 08 Nov 2017 10:39:45 GMT

Err.... tap tap.... is this thing on ??

Really ??!! Are you a real person or a bot ??