topic Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page in Discussions & Feedback

Out-of-date web-pages - Reference to outdated software on the Network Coverage page

pgn — Fri, 27 Oct 2017 12:45:36 GMT

I think reference to TuGo on O2 Network coverage checker page needs to be expunged...

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

pgn — Fri, 27 Oct 2017 12:48:54 GMT

And here:

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

jonsie — Fri, 27 Oct 2017 12:49:53 GMT

Quite ridiculous in all honesty. Probably got rid of the IT team too....

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

Martin-O2 — Fri, 27 Oct 2017 12:55:43 GMT

Thanks for raising this @pgn. I'll pass this along to the web team to ensure that the TU Go reference is removed once the app is closed.

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

gmarkj — Fri, 27 Oct 2017 16:13:14 GMT

I think leaving it until the app is decomissioned is too late @Martin-O2.
Given the problems people have had either registering in 1st instance, or trying to roll back after enabling WiFi calling it gives all the appearance of an already dead duck...

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

jonsie — Fri, 27 Oct 2017 18:01:34 GMT

I agree, if people can't now register it needs removing straight away.

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

Martin-O2 — Mon, 30 Oct 2017 10:25:41 GMT

Thanks for the input on this guys, it's very useful. I'll passed this along to the web team!

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

Cleoriff — Mon, 30 Oct 2017 10:56:46 GMT

Also @Martin-O2 as @Fellwalker pointed out HERE there is still a dedicated website promoting Tu https://tu.com/en/

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

jonsie — Mon, 30 Oct 2017 12:04:34 GMT

@Cleoriff wrote:
Also @Martin-O2 as @Fellwalker pointed out HERE there is still a dedicated website promoting Tu https://tu.com/en/

... and what about people taking out a contract because of this. I find it misleading bordering on unethical maybe illegal.

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

Martin-O2 — Tue, 31 Oct 2017 12:19:27 GMT

Thanks @Cleoriff, I'll make sure that reaches the web team

Re: Making calls to abroad from UK

Cleoriff — Wed, 01 Nov 2017 10:57:11 GMT

@MercedesS @Martin-O2or @Marjo

Re the link here https://www.o2.co.uk/international-closure and click on this at the bottom of the page

it just takes you back to the same page....ie about the International closure? Has something been omitted?

Re: Making calls to abroad from UK

MI5 — Wed, 01 Nov 2017 11:01:28 GMT

I guess it's not been updated yet.

Re: Making calls to abroad from UK

Cleoriff — Wed, 01 Nov 2017 11:21:33 GMT

@MI5 wrote:
I guess it's not been updated yet.

Exactly. That's my point. O2 are closing many things and are quick to let us know about that. Therefore they should have everything in place before posting on the website (with incomplete info) and causing confusion.

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

MercedesS — Thu, 02 Nov 2017 09:59:04 GMT

Thanks a lot guys for all the help and support

You know we always report all things posted here in the community. So if you have/see any other issues, please share them here at any time!

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

pgn — Fri, 19 Jan 2018 21:07:17 GMT

Why are there references here that are clearly for decommissioned, defunct apps?

https://www.o2.co.uk/help/apps

And at foot of same page:

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

Cleoriff — Fri, 19 Jan 2018 21:08:27 GMT

@pgn wrote:
Why are there references here that are clearly for decommissioned, defunct apps?

https://www.o2.co.uk/help/apps

All been mentioned before @pgn. We hoped they would have been corrected by now

This is two months on now...surely doesnt take this long to update a web page?

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

pgn — Fri, 19 Jan 2018 21:09:33 GMT

Yes, so it seems.

A bug-bear of mine, I am afraid.

That and getting my film franchise titles mixed up

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

MI5 — Fri, 19 Jan 2018 21:11:08 GMT

Probably sent the info to the web team via jonsie's pidgeon

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

Cleoriff — Fri, 19 Jan 2018 21:14:30 GMT

@pgn wrote:
Yes, so it seems.

A bug-bear of mine, I am afraid.

That and getting my film franchise titles mixed up

@pgn I'm the same. It gives new members the impression these apps are still available...

PS.. I am only 'good' on one particular film franchise

@MI5They are overworking that poor pigeon.

Re: Out-of-date web-pages - Reference to outdated software on the Network Coverage page

jonsie — Fri, 19 Jan 2018 22:33:24 GMT

They're exhausted so have been given leave to fly south for the winter! It's a long flight to Slough and back to report issues and together at the pigeon fanciers club we and they agreed it's a complete waste of time..