topic Re: O2 website Header page change - feedback needed (part 2) in Discussions & Feedback

O2 website Header page change - feedback needed (part 2)

MercedesS — Wed, 01 Nov 2017 14:42:56 GMT

Hello guys

We are sure you have already noticed that we have a new Global navigation test today.

It might take a bit of getting used to the new navigation, but please bear with it, and keep your feedback coming!!

Test details

This test is expected to launch on the 1st November and run for some weeks.
The test will run on Desktop, Tablet and Mobile.

Why?

A new navigation design should simplify the customer journey. The key changes are colours & icons.

Please note that the method that we are using to test this new navigation is called AB split testing, where 50% of the customers will see the original navigation and 50% will see a new one. When someone visits our site, they are randomly assigned either the old or new navigation, which is why some customers will see the new navigation and some will not. The reason why we AB split test is to robustly measure the impact the new navigation is having on customers and make sure that we are making a change that is having a positive impact on our customer experience.

Re: O2 website Header page change - feedback needed (part 2)

gmarkj — Wed, 01 Nov 2017 14:49:54 GMT

I am getting both the new and the old style header.
Bit confusing!

Re: O2 website Header page change - feedback needed (part 2)

MI5 — Wed, 01 Nov 2017 14:55:52 GMT

New on mobile, old on PC for me.

Re: O2 website Header page change - feedback needed (part 2)

MercedesS — Wed, 01 Nov 2017 14:59:21 GMT

Any feedback to share?

I do love that the community is promoted better!

Re: O2 website Header page change - feedback needed (part 2)

MI5 — Wed, 01 Nov 2017 15:06:56 GMT

Early days yet.
Let me try it for a while first.

Re: O2 website Header page change - feedback needed (part 2)

MercedesS — Wed, 01 Nov 2017 15:46:12 GMT

Of course!! Take all the time you need and let us know

Re: O2 website Header page change - feedback needed (part 2)

jonsie — Wed, 01 Nov 2017 16:05:31 GMT

No change on mobile 📱 for me, I'll try later on the tablet and request desk top view.

Re: O2 website Header page change - feedback needed (part 2)

Glory1 — Wed, 01 Nov 2017 17:27:49 GMT

No change for me on mobile either. I've tried mobile and full and still no change. Like @jonsie I will try my tablet later.

Re: O2 website Header page change - feedback needed (part 2)

Cleoriff — Wed, 01 Nov 2017 19:10:47 GMT

I experienced the change on PC last time round and didn't like it one bit...however thankfully phone and PC are showing vastly superior old header.

So I can only be pleased that this time, I wasn't one of the 'randoms'...

Re: O2 website Header page change - feedback needed (part 2)

Anonymous — Wed, 01 Nov 2017 19:30:24 GMT

No change for me but I’ll keep checking

Re: O2 website Header page change - feedback needed (part 2)

sheepdog — Wed, 01 Nov 2017 22:30:23 GMT

OK on my main PC this afternoon I got the new header via Chrome, very nice but at the expense of having to change my password.

On my MacBook Air on Opera, old header and refusing to accept my changed password that worked earlier. Changed again and logged in to Safari and got the new header. So I can see both styles via two browsers (logged onto both concurrently).

To be honest having to change my password twice for no reason has annoyed me more than noticing the changes. But liking the new one at the moment though could do with more bolder menu text.

Re: O2 website Header page change - feedback needed (part 2)

gmarkj — Thu, 02 Nov 2017 08:10:53 GMT

Not had an issue with passwords, but today I am back on the old style header.
If honest, the new one looks good but is more awkward to navigate (having to unhide the menu by hovering over it means a slight delay in finding the sub-menu that you need).

Re: O2 website Header page change - feedback needed (part 2)

Cleoriff — Thu, 02 Nov 2017 08:21:13 GMT

@gmarkj wrote:
the new one looks good but is more awkward to navigate (having to unhide the menu by hovering over it means a slight delay in finding the sub-menu that you need).

That was my complaint @gmarkj. I had the new one a few weeks back and whilst it was tidier, you needed to search for the subsections as they weren't on display. This is time consuming. If the regulars find it problematic I suspect it would be even worse for new members. 'If it ain't broke, it doesn't need fixing'

Instead...I wish O2 'tech division' would spend time making vast improvements to the Search Engine functionality. This isn't fit for purpose and is far quicker to access Google for anything O2 related

Re: O2 website Header page change - feedback needed (part 2)

MercedesS — Thu, 02 Nov 2017 10:03:23 GMT

Thanks guys!

You know we always use all your responses when writing up the community recommendations for improving, so keep it coming!

Re: O2 website Header page change - feedback needed (part 2)

MI5 — Thu, 02 Nov 2017 11:14:12 GMT

I can't log in on mobile now.
I get the message "server not found".
Logging in on PC is fine.

Re: O2 website Header page change - feedback needed (part 2)

MI5 — Thu, 02 Nov 2017 11:16:14 GMT

Error 502, if it helps, on Safari.

Re: O2 website Header page change - feedback needed (part 2)

gmarkj — Thu, 02 Nov 2017 12:44:37 GMT

Just been able to log back in.
Was getting the "oops, something's gone wrong" page.
On both PC and mobile.

Re: O2 website Header page change - feedback needed (part 2)

MI5 — Thu, 02 Nov 2017 12:59:06 GMT

Yeah, I hadn't logged out on PC but had on mobile, hence the problem with logging in again.

Re: O2 website Header page change - feedback needed (part 2)

Anonymous — Thu, 02 Nov 2017 13:16:37 GMT

I can see the new header if I log on via my chrome book but get the old header via safari on iPhone 7

Re: O2 website Header page change - feedback needed (part 2)

Anonymous — Thu, 02 Nov 2017 14:00:11 GMT

No change for me on my laptop

May I say, I agree with @Cleoriff above ^ ^ ^ mentioned ... ... ... the Search button facility needs attention ... it's something I do use ... but ... perhaps some old, out of date posts need deleting for current tech clarification ... #just sayin'