topic Re: O2 guru Michael THANK YOU!!!! in Discussions & Feedback

O2 guru Michael THANK YOU!!!!

Anonymous — Sun, 29 Oct 2017 21:58:10 GMT

What an amazing fella.. I got really panicking about a change I received from making an international call and so contacted the O2 chat. After a few failed chats and windows randomly closing I got through to Michael. He was lovely and very understanding about my situation. He helped me sort out a payment plan and made me feel so much Better!!
I tried to fill out the survey at the end of the chat but unfortunately it closed before I could finish it.
Michael is a credit to O2!! Thanks so much for all your help

Re: O2 guru Michael THANK YOU!!!!

MI5 — Sun, 29 Oct 2017 22:01:13 GMT

Good to hear.
One of our community team team will contact you to get details to pass on.
@Marjo @Martin-O2 @MercedesS

Re: O2 guru Michael THANK YOU!!!!

jonsie — Sun, 29 Oct 2017 22:04:30 GMT

Excellent customer service. Gurus are a much maligned species on here but praise where it's due, well done Michael 😀

Re: O2 guru Michael THANK YOU!!!!

Cleoriff — Sun, 29 Oct 2017 22:37:23 GMT

Great to hear. Thanks for posting @Anonymous

Re: O2 guru Michael THANK YOU!!!!

Martin-O2 — Mon, 30 Oct 2017 09:35:44 GMT

Appreciate the mention @MI5

@Anonymous Thanks for taking the time to feedback on the help you got from Michael! I'll get in touch via private message to get a couple of details with will help me pass on your feedback!