topic Re: Feedback from Community Admin in Discussions & Feedback

Feedback from Community Admin

Beenherebefore — Sat, 21 Oct 2017 11:43:27 GMT

Can Community Admin confirm how many new member registrations there have been specifically posting comments on the TuGo closure announcement please ?

No doubt Lithium's database can be queried to extract the information which would be of interest to most members who use the app and for O2 to gauge the level of dissatisfaction amongst their customers.

Re: Feedback from Community Admin

pgn — Sat, 21 Oct 2017 11:47:11 GMT

Just wait until you have to read them all again, @Beenherebefore, when they get consolidated into the same master thread on Monday by the board moderators - far too many I suspect.

Re: Feedback from Community Admin

adamtemp64 — Sat, 21 Oct 2017 12:05:11 GMT

@pgn All threads are already being merged if reported etc moderators work all weekend unlike admin

@Beenherebefore perhaps tagging @Martin-O2 may get a response etc

Re: Feedback from Community Admin

Cleoriff — Sat, 21 Oct 2017 12:05:35 GMT

Indeed, new member registrations would give some indication at least.

Let's not forget those who have posted on Twitter (too many to mention) and O2 FB pages.

Then there are those who have received the text and are still so shocked they haven't posted anywhere at all and certainly not here. ...

Re: Feedback from Community Admin

Anonymous — Sat, 21 Oct 2017 12:17:28 GMT

New members information probably won’t happen but whoever reports the threads & gets them merged does see the thread become a mess & disjointed

Re: Feedback from Community Admin

Beenherebefore — Tue, 24 Oct 2017 22:04:36 GMT

@adamtemp64 wrote:

@Beenherebefore perhaps tagging @Martin-O2 may get a response etc

Well that failed miserably @adamtemp64 ........what else could we try do you think ?

Re: Feedback from Community Admin

adamtemp64 — Wed, 25 Oct 2017 08:35:40 GMT

@Beenherebefore we tried and failed lol

Re: Feedback from Community Admin

jonsie — Wed, 25 Oct 2017 12:47:06 GMT

To be fair it's not the job of admin. O2 have failed to make any form of explanation or apology. Yes it would be nice to get the opinions of admin but if they were to answer honestly they could be overstepping their mandate and the terms of their employment. It isn't right to put them in that position.

Re: Feedback from Community Admin

Beenherebefore — Wed, 25 Oct 2017 13:06:14 GMT

@jonsie wrote:
To be fair it's not the job of admin.

Yes it is !

I've asked a question, politely.

If Community Admin are unable to interrogate the Community database and are unable to supply an answer then they should ask either O2 management or Lithium management and whoever supplies a response then that should be posted back in the thread.

Politeness costs nothing.

Re: Feedback from Community Admin

Martin-O2 — Wed, 25 Oct 2017 15:21:31 GMT

Hey guys apologies for the late reply on this one. It's been a busy week as I'm sure you can see from the activity on the community!!

Firstly, sharing data on registrations to the level requested is not something we're able to do. Whist we may share yearly roundups of activity with the community, the specifics remain confidential.

Secondly, O2 are gathering feedback from the closure of TU from a variety of channels, including the community so please understand that your comments and responses to the closure are being passed on.

I'm sure most members have already provided feedback on this but if anything else comes to mind the best place to post is the official TU Go closure thread.

Re: Feedback from Community Admin

Beenherebefore — Wed, 25 Oct 2017 15:35:11 GMT

Thanks for your response @Martin-O2

But this is a Community.....there should be no secrets.

New member registrations between 17 October and today is not exactly strategically sensitive information relating to O2 business plans.

Re: Feedback from Community Admin

Martin-O2 — Wed, 25 Oct 2017 15:52:06 GMT

No problem @Beenherebefore!

Unfortunately whether or not this data is 'strategically sensitive' it's not something we're going to be able to share with you.

Re: Feedback from Community Admin

Anonymous — Wed, 25 Oct 2017 21:32:09 GMT

I said it before that it wouldn’t happen & I was right

Re: Feedback from Community Admin

Beenherebefore — Wed, 25 Oct 2017 21:37:04 GMT

We all knew that..........it's not rocket science.

The point was to get a response.