topic Re: O2 are going downhill in Discussions & Feedback

O2 are going downhill

Anonymous — Wed, 18 Oct 2017 13:57:01 GMT

As the title says. O2 need to rethink this move & strategy. It’s beyond despicable. People who use these services will lose out massively with no suitable alternative or apology or warning. Customers will leave you in droves. I am only with you still because you are the only network in my area to have good coverage compared to the other networks

Re: O2 are going downhill

Anonymous — Wed, 18 Oct 2017 14:32:45 GMT

Agree with you @Anonymous.....O2 seem to be really behind in the telecoms race for supremacy

Re: O2 are going downhill

jonsie — Wed, 18 Oct 2017 14:36:05 GMT

O2's so called supremecy and innotiveness ended half a dozen years or so ago. This at the moment is a very angry community.

Re: O2 are going downhill

Anonymous — Wed, 18 Oct 2017 14:46:17 GMT

@jonsie wrote:
O2's so called supremecy and innotiveness ended half a dozen years or so ago. This at the moment is a very angry community.

Well I aim to change the communities anger.....so i've updated my joke in my footer

Re: O2 are going downhill

adamtemp64 — Wed, 18 Oct 2017 15:43:04 GMT

the eu blocked Telefonica Uk's Sale to 3 Telefonica is in debt (patent co) Telefonica are lokiing to liqudate cash reserves from the strong Telefonica Uk (o2) lets see what the financial results out end of the month have to say .

Re: O2 are going downhill

jonsie — Wed, 18 Oct 2017 16:46:49 GMT

Possibly a few cardiac arrests in the boardroom.... hopefully!

Re: O2 are going downhill

Glory1 — Wed, 18 Oct 2017 20:15:29 GMT

@Anonymous in spite of your 'plea' O2 won't rethink their strategy. They are thinking in the short-term and of their customers not at all.

I cannot move as I only started my current contract a few months ago; from 20th April 2017 to be precise. I certainly don't have the money to pay off my device. If I did I'd be away like a shot.

The O2 I knew when I was a PAYG customer and then moved to contract has gone, and is unlikely to return.

Unless there is a serious change within O2, after my present contract is up I'll be changing network.

Re: O2 are going downhill

a_hcir — Thu, 19 Oct 2017 22:31:33 GMT

Agreed. It smacks of desperation to discontinue a mature service which probably doesn't cost a vast amount to maintain. I suspect the thinking behind it is 50% "we can save cost" and 50% "this will force some customers to use roaming more". What it's done is remove a key differentiator between o2 and it's own mvno's, which are more competitive price wise.

The only remaining differentiator is an online coupon book for the majority of customers, plus a free screen repair if you buy a top tier contract. It's not enough.

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Anonymous — Sat, 21 Oct 2017 21:43:49 GMT

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Anonymous — Mon, 23 Oct 2017 13:33:28 GMT

I have to agree, they are going downhill very fast and the only reason I am still using them is because sadly they have the best coverage where we live, I only wish there was an alternative!! I have been trying to upgrade my sons phone for over a week now and they cannot do this because I changed my surname. I sent all the relevant documentation last Monday and still no name change... What the heck is happening 02?!!!