topic Re: International Favourites bombshell in Discussions & Feedback

International Favourites bombshell

jtuk — Tue, 17 Oct 2017 18:17:04 GMT

Outrageous news regarding o2 stopping the International Favourites add on.
Currently we pay £10 per month to call 3 overseas numbers and it allows 3000 minutes. It is an excellent deal. I never use all those minutes but use it every day to call my mom.
Now they are discounting this service and we revert to paying 5p/minute. If you used 3000 minutes at that rate out would cost you£150!!
This is enough to make me considering leaving o2. How can they treat their customers like this???

Re: International Favourites bombshell

jtuk — Tue, 17 Oct 2017 18:18:14 GMT

Discontinuing not discounting- sorry the phone autocorrect went unnoticed!

Re: International Favourites bombshell

MI5 — Tue, 17 Oct 2017 18:19:53 GMT

Mentioned here already https://community.o2.co.uk/t5/Discussions-Feedback/Alert-on-phishing-message/td-p/1079128 but just another bonus of being with o2 that's ending, making many of us question the point of staying anymore.

Re: International Favourites bombshell

Cleoriff — Tue, 17 Oct 2017 18:20:37 GMT

@jtukWe are all pretty stunned about that. As we were to hear that they are also stopping TuGo...:smileysad:

Re: International Favourites bombshell

jtuk — Tue, 17 Oct 2017 18:26:14 GMT

Skype has some great prices for calling landlines but as o2 reception is so poor in central London you get continuously cut off with the calls dropping and all the while using data.
I don't know what has happened to o2! Not the same company I joined around 2005!

Re: International Favourites bombshell

MI5 — Tue, 17 Oct 2017 18:27:08 GMT

Amen to that....

Re: International Favourites bombshell

jtuk — Tue, 17 Oct 2017 19:12:17 GMT

Just checked that Vodafone offers 500 international minutes to 100 countries for £7.50!
Time to think about end old contract switch if o2 doesn't care to keep us.

Re: International Favourites bombshell

MI5 — Tue, 17 Oct 2017 19:14:52 GMT

Sounds like a plan.

Re: International Favourites bombshell

browni — Tue, 17 Oct 2017 19:31:35 GMT

O2 removing a service that people use?

Re: International Favourites bombshell

Anonymous — Tue, 17 Oct 2017 20:08:03 GMT

Another 1? Next Refresh will be rebranded or something

Re: International Favourites bombshell

jonsie — Tue, 17 Oct 2017 20:14:19 GMT

I'm just totally disgusted with this company!

Re: International Favourites bombshell

jonsie — Tue, 17 Oct 2017 20:15:00 GMT

@jonsie wrote:
I'm just totally disgusted with this company!

Sorry not you guys....

Re: International Favourites bombshell

Anonymous — Tue, 17 Oct 2017 20:16:00 GMT

Can we even call this a communications company anymore

Re: International Favourites bombshell

Anonymous — Tue, 17 Oct 2017 21:07:31 GMT

I can live with the loss of the cheap rates, their new bolt on tariff looks like it will only mean a slight increase in my bill. My real problem is that I my US "call me" number is widely shared with my customers over there, and there doesn't seem to be any way to keep the number. That means from the end of November it will just stop working which is a nightmare!

Re: International Favourites bombshell

jonsie — Tue, 17 Oct 2017 21:32:49 GMT

@Anonymous wrote:
Can we even call this a communications company anymore

Of course, we can make calls and send texts and.... mnnn 🤔

Re: International Favourites bombshell

Anonymous — Thu, 19 Oct 2017 13:18:37 GMT

Agree 100% with comments. By dumping International Favourites O2 has increased potential monthly cost by over 600%. Very disappointed.

Re: International Favourites bombshell

Anonymous — Thu, 19 Oct 2017 14:01:03 GMT

@jtuk wrote:
Currently we pay £10 per month to call 3 overseas numbers and it allows 3000 minutes. It is an excellent deal. I never use all those minutes but use it every day to call my mom.
Now they are discounting this service and we revert to paying 5p/minute. If you used 3000 minutes at that rate out would cost you£150!!
This is enough to make me considering leaving o2. How can they treat their customers like this???

I was thinking the same. And I bet the new International Calling (or whatever it's called) Bolt-On won't be free. We'll have to pay a monthly fee for the privilege of not being charged £1.50/min for an international call. Pure profiteering.

International Favourites was the unique selling point that was keeping me with O2. Otherwise, many providers do unlimited calls/texts and lots of data for £20 a month. I'll be shopping around.

Re: International Favourites bombshell

Anonymous — Thu, 19 Oct 2017 19:55:47 GMT

Another O2 member that will be looking elsewhere when my contract finishes. I loved Tugo and used it loads both at home where the mobile signal is poor and overseas. Fore me there are much better deals elsewhere.

Re: International Favourites bombshell

Anonymous — Fri, 20 Oct 2017 08:21:25 GMT

I find the call me number very useful, I will not stay with o2 because of this luckily I have a 30D contract and the data allowance is not worth worrying about, I have been with o2 for years. I suppose somewhere along the line the service has been abused, maybe

Re: International Favourites bombshell

Anonymous — Fri, 20 Oct 2017 12:48:36 GMT

I called customer support and 'apparently' there will be a new service replacing International Favourites.

However, there is no information available at the moment but in two weeks time, there will be.

Personally, I am very sad about the termination of this service. This was - as for many others - the only reason to stay with O2. Unless the new service will deliver a similar (or better) offering I will be shopping around.

The 'Call me' number was such a great service for my parents to get in touch with me, without paying through the nose every time they picked up the phone.

Time will tell if O2 made an error or not....