topic Re: Scam Phone Call in Discussions & Feedback

Scam Phone Call

Anonymous — Mon, 25 Sep 2017 19:01:06 GMT

Had a call today from ‭028 9583 9978‬
Belfast, Northern Ireland.
Male caller said he was from o2 and could give me a better deal on my phone plan. He knew my name, my phone number and address. The deal sounded good but when he asked for my bank details I declined and ended call. Believe this was an attempt to get my bank details. For info.
I have been trying to find away to inform o2 but cannot find away if doing it and when I have got through to people at o2 they weren’t interested, just said that’s not their department. Not very helpful at all.

Re: Scam Phone Call

Anonymous — Mon, 25 Sep 2017 19:11:29 GMT

Hi @Anonymous maybe our community admin @MercedesS @Marjo @Martin-O2 can feed it back to o2

Re: Scam Phone Call

Anonymous — Mon, 25 Sep 2017 19:26:36 GMT

That would be good!

Re: Scam Phone Call

Anonymous — Mon, 25 Sep 2017 19:38:09 GMT

@Anonymous They will be online tomorrow so it should reach o2 then hopefully

Re: Scam Phone Call

Cleoriff — Mon, 25 Sep 2017 20:32:59 GMT

@AnonymousCommunity help guide here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

You did the right thing refusing to give bank details . Never ever take out a contract from any cold caller.

Re: Scam Phone Call

MI5 — Mon, 25 Sep 2017 20:35:13 GMT

No doubt a trusted partner, most of which are not to be trusted at all!

Re: Scam Phone Call

Martin-O2 — Tue, 26 Sep 2017 08:39:24 GMT

Cheers for the mention @Anonymous

@Anonymous Thanks for taking the time to report this call. It could well be that this call was official but you did the right thing by being cautious. I'll pass this on to the rest of the team to confirm if it's legitimate or not. If I need any additional information I'll drop you a PM.