topic Re: Network down in East Devon in Discussions & Feedback

Network down in East Devon

Anonymous — Sat, 23 Sep 2017 14:09:02 GMT

Network has been down for two days in East Devon. I am being told it is working when it is clearly not. Tried on two different phones. Asked neighbours. They are having problems too. No idea when this will be fixed if O2 thinks it is working. They worked on the mast yesterday but still not fixed.

Re: Network down in East Devon

MI5 — Sat, 23 Sep 2017 14:13:13 GMT

Report the issue through the MyNetwork app https://www.o2.co.uk/apps/my-network and keep an eye on the status page for any updates http://status.o2.co.uk/

Re: Network down in East Devon

Anonymous — Sat, 23 Sep 2017 16:26:50 GMT

I have done everything you mentioned and now I have yet another message telling me it has been fixed and yet my mobile say I have no network connection. I have also tried another phone and that is the same. I am getting fed up being told it is working when it is not. It makes me wonder if anyone is sent to check on these masts or am I being told what O2 hope I want to hear. Much more of this and I will change providers. Can't get a 3g signal even when it is working.

Re: Network down in East Devon

MI5 — Sat, 23 Sep 2017 16:34:45 GMT

Have you rebooted your phone recently?
If still nothing keep reporting the issue.

Re: Network down in East Devon

Cleoriff — Sat, 23 Sep 2017 16:35:50 GMT

Hi @Anonymous The best you can do currently is make a complaint https://www.o2.co.uk/how-to-complain

If you are paying for a phone/contract which isn't usable...you have the right to complain

Re: Network down in East Devon

jonsie — Sat, 23 Sep 2017 16:39:01 GMT

Have you tried cleaning the sim card with a soft dry cloth? It's unlikely to be the issue with two phones being the same but might be worth a go.

Other than that, as advised, all you can do is keep onto customer service.

Re: Network down in East Devon

Anonymous — Sat, 23 Sep 2017 17:59:51 GMT

Thank you. I will certainly do that as the problem is still ongoing and have now been told it may take 5 days to look into the problem.

Re: Network down in East Devon

MercedesS — Mon, 25 Sep 2017 09:33:44 GMT

Hello @Anonymous, I’m very sorry to hear about your poor experience

I’m very sorry to hear about your poor experience. Are you still having problems?

We’ll message you privately to get additional feedback, and I can assure you we’ll do everything we can to help you