topic Re: Live chat record in Discussions & Feedback

Live chat record

Anonymous — Fri, 08 Sep 2017 01:58:15 GMT

I contacted O2 on the 25th august thought my problem was resolved as they said they would credit my account and change my tarrif to what j signed up for and today I have been incorrectly billed and the credit I was promised was not applied. I also asked for an e-mailed record of our conversation and never received it. Joke what can I do about this?

Re: Live chat record

Anonymous — Fri, 08 Sep 2017 02:01:14 GMT

Your best best is to. Pop into store or go on the phone

Re: Live chat record

MI5 — Fri, 08 Sep 2017 05:27:32 GMT

You can make an official complaint here if customer service can't resolve it for you https://www.o2.co.uk/how-to-complain

Re: Live chat record

Cleoriff — Fri, 08 Sep 2017 05:59:48 GMT

@Anonymouslive chat is not normally the best option to use for account issues. You would be better off ringing customer services and speaking directly to someone. https://www.o2.co.uk/contactus

Re: Live chat record

Marjo — Mon, 11 Sep 2017 16:54:13 GMT

Hello @Anonymous, welcome to our forum!

Sorry to hear about your bad experience and incorrect bill. I'm going to send you a quick PM to get some additional info to see if we can help in any way.