topic Re: Insurance in Discussions & Feedback

Insurance

Hasting_s — Mon, 04 Sep 2017 05:58:29 GMT

Hey all.

Let's start by saying, I never complain. I usually can't be a###d.

So that should tell you all about how I'm really feeling about this.

I've been with O2 for a very long time, over ten years. Had insurance all that time because more than once it's got me out of a horrible toilet drop or phone falling from car door smash.

I always knew the insurance was on the expensive side but hey ho, I broke my phone, one was delivered to to my door and the nice man took the broken one away.

Well, not any more ladies and gentlemen. Now if you break or damage your phone that nice man arrives at your door, takes your one away and leaves you with nothing. Nothing at all and yes you'll still be paying for your contract. 2 weeks I was left phoneless whilst they decided if the screen was actually broken like I said.

I phoned them multiple times to ask where my replacement was only to be told it was my own fault for having a 64gb samsung s6 edge in gold and this combination was quite rare. Oh I says, well your still selling them on your website so be a good chap and just send me one of those. No I'm told, we couldn't possibly do that because nowadays we wait for some idiot to trade in their phone for a tuppence, give that a wipe and then we'll send that straight to you.

Oh right I said, that sounds brilliant. Really don't remember you advertising this but then again because I'm silly enough to be paying a fortune a month for an insurance that will send me someone's old phone I probably read it then totally forgot.

Anyway long story short cause I'm boring my self. Those good old chaps couldn't find out get a gold one so sent me a black one. I know the gold is a gay colour but I sure when I ordered it and paid 60 a month including insurance, I did ask because it was gold. If O2 didn't have the gold one I'd have gone with whomever did.

To be honest the reason I'm so f####d off is the attitude of the woman I had to deal with. I had to explain why I thought it was necessary to get a gold one, surely paying 10 a month on top is enough reason to not have to explain my self.

Right that's it over. Well one more swear word never hurt, F#####g B###s##t.

Ok that was two. Imagine having no phone for two weeks and being told if I toddled along to an O2 shop they would kindly let me give them 50 quid for a shot of, and I quote here "non smart phone"

It's a wonder they never offered insurance with that. O2, your maybe missing a trick here.

Cheers

Re: Insurance

Hasting_s — Mon, 04 Sep 2017 06:02:59 GMT

Sorry about the crap English at points but I was typing angry.

And sorry about moaning. But if this has happened to anyone else, I think O2 get a talking to from us loyal customers.

Re: Insurance

Cleoriff — Mon, 04 Sep 2017 06:18:41 GMT

Hi @Hasting_s I agree, insurance terms and conditions appear to have changed over the years.I think getting a replacement phone nowadays is dependent on your type of policy. You can make a complaint here https://www.o2.co.uk/how-to-complain and maybe think of shopping around for a different insurance. There are better and cheaper ones out there. Not going to help you in this instance but maybe for the furture?

Re: Insurance

Cleoriff — Mon, 04 Sep 2017 06:28:28 GMT

@Hasting_s wrote:
Sorry about the crap English at points but I was typing angry.

PS. I don't think your English was crap...you were telling us, in a very articulate way, just how angry you are.

You are entitled to rant. I know you don't find any of this experience amusing at all... but I admit to having a little smile at your explanation of why you wanted a gold phone....and how you were 'told' to 'toddle off'....

Welcome to the forum by the way @Hasting_s As a customer like yourself, I honestly feel angry on your behalf... I hope it all gets sorted soon.

Re: Insurance

MI5 — Mon, 04 Sep 2017 06:29:27 GMT

I just want to say that I absolutely love your post.
It won't help you get a new phone but I just wanted to let you know.
Insurance is a con and a waste of money these days unfortunately and I hope you get some resolution soon.

Re: Insurance

jonsie — Mon, 04 Sep 2017 11:07:22 GMT

The pitfalls of O2 insurance and having a rare handset. I tend to despise most insurers these days with their ever lengthening terms and conditions and their inability to deliver like for like replacements in an acceptable time frame.

You have every reason to feel like you do and I must say you write with a certain eloquence. I hope they sort this complaint out to your satisfaction as soon as possible.

Re: Insurance

viridis — Mon, 04 Sep 2017 13:10:44 GMT

Not sure the best selling s6 could be classed as "rare"
That's what they told me about z5p gold, but kept calling and telling them I'd wait.
In the end a brand new one came

Re: Insurance

Hasting_s — Mon, 04 Sep 2017 13:20:19 GMT

Thanks again for your kind comments.

I used to let O2 overcharge for phones and their tariffs mainly due to the fact that I could phone some women in Bangladesh, tell her I'd just dropped my phone in the bath whilst being very silly.

I mean I even let them off with not having a wifi calling app for years whilst my friend's chatted away on their EE thingys and I just sat in a corner.

I've even let them off with the abisml wifi app they finally came out with which was definitely made by some poor guy in a cave that really hated his job being poked by sticks from some top guy telling him to hurry up.

I forgave all this because I knew the next time I was being silly in the bath some guy in a van would bring me a new one when it got soaked.

But I'm now saying no, even though I don't like EE, just because I don't like the name. I'm sure they're great. I even liked O2 because they never stuck that horrible orange thing on the phone, remember them?!

I'm simple and I'm lazy and I always play my bill which makes me the best kind of customer but take away the man at my door bringing me a phone and you've wrecked it.

If you've wrecked it for someone as lazy as me then you really have screwed up.

Also do you think there is any way I could get compensation for the amount of time I've spent writing this s##t? I think I'm definitely due a tenner.

Oh I nearly forgot, yes I had a strange, weird, make up of phone but the ba####ds had them for sale on their O2 shoppy. And I think that is cheeky as f##k. So yes a rare phone but they had no qualms in insuring it.

The thing I miss most about my gold phone is the looks I used to get from my friends as I held it aloft trying to be the center of attention. This bloody boring black phone I've got just doesn't do the trick.

Re: Insurance

jonsie — Mon, 04 Sep 2017 13:44:00 GMT

Yes no street cred with the 'everyone has one' boring black phone. I remember the wow reaction when I whipped out my Note 4 in Thailand.... well it was rare there at the time😉

I was using rare as per the insurance company's opinion, gold 64GB, so maybe rare to find except at any phone retailer.

Re: Insurance

MI5 — Mon, 04 Sep 2017 14:12:09 GMT

Please stay and write some more - I'm loving it

Re: Insurance

Hasting_s — Mon, 04 Sep 2017 14:24:22 GMT

That horrible woman definitely told me it was rare and she definitely told me I was very silly for buying one. And she definitely sent me a black phone after I waited and waited for a gold one. Silly me.

Re: Insurance

viridis — Mon, 04 Sep 2017 19:36:13 GMT

Nah not rare, if you remember the 64gb one was what they were using to talk customers round with a "free upgrade" for same price as 32gb

Re: Insurance

Marjo — Tue, 05 Sep 2017 09:32:56 GMT

Hi @Hasting_s how's your Tuesday going? Welcome to our forum and thanks for posting your feedback. Sorry to hear you had a bad experience. 😞 I'll drop you a quick PM to ask for some details in case we could help in some way.

Re: Insurance

Hasting_s — Fri, 15 Sep 2017 01:16:41 GMT

Just found out that posting something is must harder than it should be. I recently posted but it was on another person's item. So I'll do ill post it here

Re: Insurance

Hasting_s — Fri, 15 Sep 2017 01:16:53 GMT

Hi,

I'm saying hi because O2 asked me to.

Because I'm really f##### off and I left a rant on this here message board about my bad experience with O2 insure.

I ranted online about my experience and this lovely guy at O2 sent me a message today asking if he could help and if I could just provide a few bits of information about myself or blood and DNA (I made that up but you know where I'm going)

I sign into their website, they all know who I am, where I live and what blood group I am.

Dutifully, I responded In kind, answering all his demands. Even though I thought f### this "he knows everything" because let's be fair to everyone. Give them a chance.

So here we are folks, personally got treated like a mug by O2 insure after over 10 years of loyal service, posted a rant online about the horrendous way people are now treated by O2 insure and then I get a response.

We will see how this goes.

I even put in my reply to this dude at O2 that's definitely not from Bangladesh that if he manages to sort my complaint I'll will post a positive reply online.

Don't be dismayed people, I will definitely tell you the truth on the outcome. Unless, obviously, I get given a set of beats headphones, gold phone to replace black one and the racist woman has to personally send me a potato hash brown / fried egg roll!

Until then, I promise to tell the truth.

Both my phone contracts are up at end of the month. Let's hope they pull something out of the bag because I can't be ******ed dealing with the third world phone companies. Fact. And also the reason O2 has been able to get away with this ******.

O2, if you are listening. Please let's go back to the way things were?

Otherwise we are all going to the ****** dark side (EE) . If we get over to the ****** dark side and find out it ain't that dark you're definitely ******ed.

Cheers