topic Re: O2 need to treat us better! in Discussions & Feedback https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070209#M94248 <P>You can see why people leave this network and move to EE. That's a great deal they are offering there...</P> Sat, 02 Sep 2017 06:13:35 GMT Cleoriff 2017-09-02T06:13:35Z O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070200#M94246 <P>Now why can't o2 do something similar for their customers? They are just way behind in so many ways.<IMG src="https://community.o2.co.uk/t5/image/serverpage/image-id/21205iA5E9C4040AF61D77/image-size/large?v=1.0&amp;px=-1" border="0" alt="Screenshot_20170901-153542-1.png" title="Screenshot_20170901-153542-1.png" /></P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 04 Sep 2017 13:21:08 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070200#M94246 jonsie 2017-09-04T13:21:08Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070204#M94247 That'd be proactive... B) Fri, 01 Sep 2017 22:45:46 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070204#M94247 pgn 2017-09-01T22:45:46Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070209#M94248 <P>You can see why people leave this network and move to EE. That's a great deal they are offering there...</P> Sat, 02 Sep 2017 06:13:35 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070209#M94248 Cleoriff 2017-09-02T06:13:35Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070216#M94249 What is the deal?<BR />I've got the same tariff and not had a text yet <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> Sat, 02 Sep 2017 08:14:54 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070216#M94249 MI5 2017-09-02T08:14:54Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070219#M94250 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/24643">@MI5</a> wrote:<BR />What is the deal?<BR />I've got the same tariff and not had a text yet <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span><HR /></BLOCKQUOTE><P>No indication what the deal is but I was responding to the text that said 'we will increase your data and minutes without cost to yourself'...Sounds good...<img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@0298759A4703928FCB017542757CF0DA/images/smilies/013.png" alt="wink" title="wink" /></P> Sat, 02 Sep 2017 08:55:02 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070219#M94250 Cleoriff 2017-09-02T08:55:02Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070221#M94251 I'm sure I'm on the same tariff which increases every third top up? Sat, 02 Sep 2017 09:00:00 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070221#M94251 MI5 2017-09-02T09:00:00Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070229#M94252 <P>Yes that's what I'm on about it I pay £15 a month for 4GB plus there was an offer on at the time for an extra 1GB free every month, 250 minutes and unlimited texts.</P><P>The first month was totally free too and like <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/24643">@MI5</a> I get 0.5GB extra every 3 months.</P><P>I read this as an addition that is separate from the tariff.</P><P>Compare that to a contract I have with O2 for 12 months for £23 a month for 8GB unlimited minutes and texts with &nbsp;£7 a month loyalty discount, point being that it's contract that I have to pay every month or face penalty fees.&nbsp;</P> Sat, 02 Sep 2017 10:17:48 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070229#M94252 jonsie 2017-09-02T10:17:48Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070233#M94253 I'll await my text too then <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Sat, 02 Sep 2017 10:38:46 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070233#M94253 MI5 2017-09-02T10:38:46Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070235#M94255 <P>Fingers crossed for you mate <span class="lia-unicode-emoji" title=":winking_face:">😉</span></P> Sat, 02 Sep 2017 10:41:41 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070235#M94255 jonsie 2017-09-02T10:41:41Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070239#M94256 <P>Got my backup plan sorted...</P> <P><IMG src="https://community.o2.co.uk/t5/image/serverpage/image-id/21206i719BFF08C8636C3A/image-size/original?v=1.0&amp;px=-1" border="0" alt="DSC_7549.jpg" title="DSC_7549.jpg" width="610" height="454" /></P> Thu, 07 Sep 2017 12:15:42 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070239#M94256 viridis 2017-09-07T12:15:42Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070240#M94257 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1173618">@viridis</a> wrote:<BR /><P>Got my backup plan sorted...</P><P><IMG src="https://community.o2.co.uk/t5/image/serverpage/image-id/21206i719BFF08C8636C3A/image-size/original?v=1.0&amp;px=-1" border="0" alt="DSC_7549.jpg" title="DSC_7549.jpg" /></P><HR /></BLOCKQUOTE><P>We do what we have to....&nbsp;<img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@0149A0826AE09C35D3CA6504D2F91C64/images/smilies/001.png" alt="grin" title="grin" /></P> Sat, 02 Sep 2017 11:33:07 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070240#M94257 jonsie 2017-09-02T11:33:07Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070246#M94258 <P>O2 does offer early access to C4 programs, reduced price meal or coffee deals and access to certain music-related perks... You're right, so called Priority Moments and the like ignore the real delighters, &nbsp;like an extra chunk of call time or data for "free" now and then...</P> Sat, 02 Sep 2017 14:11:37 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070246#M94258 pgn 2017-09-02T14:11:37Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070251#M94259 <P>I've dealt with EE customer service on half a dozen occasions and have always been dealt with courteously and always had the problem resolved straight away. Except after the porting, which took one day, when everything was ok apart from being able to receive calls.</P><P>Apparently so they said, it was to do do with an incomplete port, down to O2 and I believed them&nbsp;<img id="whistler" class="emoticon emoticon-whistler" src="https://community.o2.co.uk/html/@7ACF103ACE204C428C59973DCD9CF422/images/smilies/whistler.gif" alt="Whistle" title="Whistle" /> but they sorted it out the following day and two people promised to call me around lunchtime to make sure all was OK..... they actually called so I won't have anything said about their customer care. Speak as you find....&nbsp;</P> Sat, 02 Sep 2017 14:09:34 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070251#M94259 jonsie 2017-09-02T14:09:34Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070287#M94260 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/26417">@pgn</a> wrote:<BR /><P>O2 does offer early access to C4 programs, reduced price meal or coffee deals and access to certain music-related perks...&nbsp;</P><HR /></BLOCKQUOTE><P>Ever tried claiming anything off priority?</P> Sat, 02 Sep 2017 16:29:22 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070287#M94260 viridis 2017-09-02T16:29:22Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070292#M94261 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1173618">@viridis</a> wrote:<BR /><BLOCKQUOTE>Ever tried claiming anything off priority?</BLOCKQUOTE><HR /></BLOCKQUOTE><P>Nope. Nothing I have wanted, as far as I can recall. &nbsp;In fact, I unregistered from Priority Moments to stop the annoying SMS messages landing on my phone at odd hours of the day and night.&nbsp;<img id="think_smiley_32" class="emoticon emoticon-think_smiley_32" src="https://community.o2.co.uk/html/@4A87D7A1B68B7349BCE5FFBB2E620F30/images/smilies/think_smiley_32.gif" alt="Don't know" title="Don't know" /></P> Sat, 02 Sep 2017 16:59:16 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070292#M94261 pgn 2017-09-02T16:59:16Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070295#M94262 <P>Priority is a waste of time. I only use it to enter the competitions on the remotest chance I'll actually win something one day!</P> Sat, 02 Sep 2017 17:44:50 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070295#M94262 jonsie 2017-09-02T17:44:50Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070825#M94348 <P>So 1GB of extra data plus double minutes....<img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@ED8F8A8D3BE01C33EFF5DBC390C26715/images/smilies/127.png" alt="rainbow" title="rainbow" /></P> <P><IMG src="https://community.o2.co.uk/t5/image/serverpage/image-id/21234i9B7931373BE9866A/image-size/large?v=1.0&amp;px=-1" border="0" alt="Screenshot_20170905-192128.png" title="Screenshot_20170905-192128.png" /></P> Wed, 06 Sep 2017 08:25:31 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070825#M94348 jonsie 2017-09-06T08:25:31Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070829#M94349 Sweet Tue, 05 Sep 2017 19:22:57 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070829#M94349 MI5 2017-09-05T19:22:57Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070830#M94350 <P>That looks great <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/27">@jonsie</a> <img id="bouncy_smiley" class="emoticon emoticon-bouncy_smiley" src="https://community.o2.co.uk/html/@31F20CB9150E2401704887EE69B8B028/images/smilies/bouncy_smiley.gif" alt="Bouncy" title="Bouncy" /></P> Tue, 05 Sep 2017 19:41:46 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070830#M94350 Cleoriff 2017-09-05T19:41:46Z Re: O2 need to treat us better! https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070843#M94351 <P>I got a Priority&nbsp; free ice cream from Thorntons the week before last...&nbsp; delicious</P> Tue, 05 Sep 2017 20:32:44 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-need-to-treat-us-better/m-p/1070843#M94351 Fellwalker 2017-09-05T20:32:44Z