topic UK Mail in Discussions & Feedback

UK Mail

Anonymous — Mon, 07 Aug 2017 20:08:32 GMT

Hello - I've ordered a new handset from o2 which now appears to be in the hands of UK Mail. They were supposed to deliver today but haven't bothered... now I'm trying to re-arrange to get dropped at a nearby Royal Mail collection office rather than hike the 30 miles across London to their depot to pick it up...

Has anyone got anything good to say about UK Mail? Will they be able to do this? Or will I never receive this phone unless I get on the four trains with a ten month old after work to get this?

Re: UK Mail

MI5 — Mon, 07 Aug 2017 20:16:18 GMT

You can rearrange delivery on their website but they don't have the best reputation on here unfortunately.

Re: UK Mail

Anonymous — Mon, 07 Aug 2017 20:18:16 GMT

I have tried but the only options are get it from their depot or have it delivered it when no one is in...

I'll go to Vodafone!

Re: UK Mail

MI5 — Mon, 07 Aug 2017 20:21:16 GMT

Give customer service a call and get them to fix it for you.
http://www.o2.co.uk/contactus

Re: UK Mail

Anonymous — Mon, 07 Aug 2017 20:22:07 GMT

Thanks - will do so

Re: UK Mail

Anonymous — Mon, 07 Aug 2017 20:23:24 GMT

@Anonymous If you do that you will have to officially cancel with o2 first but I suspect they use the same courier

Re: UK Mail

Cleoriff — Mon, 07 Aug 2017 20:24:09 GMT

As said UK Mail are one of the worst courier services used by O2. Once a delivery address has been given they rarely change to a different one. It's difficult enough getting a normal delivery on time....

Re: UK Mail

Anonymous — Mon, 07 Aug 2017 20:32:11 GMT

Luckily I've never dealt with them. I always use Royal Mail, DPD or DHL

Re: UK Mail

Anonymous — Mon, 07 Aug 2017 20:52:19 GMT

That's cool, I'm out of contract so if they can't pull their finger out to post me a handset I'll defect to a different side #mobilewars

Re: UK Mail

Anonymous — Mon, 07 Aug 2017 20:55:47 GMT

O2 didn't give me a choice about who delivered it. They just handed over my new phone to the useless folk at UK Mail. Thanks O2!

Re: UK Mail

MI5 — Mon, 07 Aug 2017 20:56:21 GMT

No, you don't get a choice. It's luck of the draw!

Re: UK Mail

Anonymous — Tue, 08 Aug 2017 00:39:51 GMT

Oh they are rubbish I was ment. To say have phone on Monday came. Tuesday instead I said why didn't get delivered on Monday said ran out of time lol

Re: UK Mail

MercedesS — Mon, 14 Aug 2017 15:21:28 GMT

@Anonymous wrote:

O2 didn't give me a choice about who delivered it. They just handed over my new phone to the useless folk at UK Mail. Thanks O2!

Hello @Anonymous, we are sorry to hear about your issue.

We guess that CS or UK mail didn't give you the possibility of changing the delivery address? Anything else you will like to send to O2 as feedback about how to improve the process?