Praise for the O2 Social Media Team

pgn — Fri, 11 Aug 2017 17:47:49 GMT

I know this is the O2 Community, and not officially O2 Support. However: I had to share this experience with those who put up requests for help here, and for those valued Community members who provide workable responses that sometimes include the advice "Contact O2":

I had to contact O2 via Twitter a number of times in the last couple of months. Occasionally, they'll ask you to contact them via DM (Direct Message) in Twitter, and less frequently they'll respond with a short URL link to a Chat system that is valid only for use on the day it is issued.

In the latter case, I have been really impressed with the way the O2 Social Media support personnel on Chat handled my query - very professional.

They've been courteous, responsive to my needs, and very Customer-oriented throughout, providing me with the info I needed, in the format I asked for, there and then, no mucking around, no "wait for 24 hours", no "this will take 2 weeks" type of response that I have occasionally received when calling 202 or when using the O2 Website ContactUs link.

(I don't do Facebook, so cannot speak for that avenue of support - but if it's the same team responding, it is bound to be good!)

So John and Jordan in the O2 Social Media team (Customer Management) - I hope this gets to you:

Re: Praise for the O2 Social Media Team

Cleoriff — Fri, 11 Aug 2017 19:06:05 GMT

Excellent news @pgn Pleased you had such a positive experience. I am sure @MercedesS, or @Marjo

will feed this back for you. Really good to hear that some CS advisors can get it right...:smileywink:

Re: Praise for the O2 Social Media Team

jonsie — Fri, 11 Aug 2017 19:09:25 GMT

Good to see positive comments @pgn glad Social media were so helpful ☺️

Re: Praise for the O2 Social Media Team

MercedesS — Mon, 14 Aug 2017 09:03:33 GMT

Morning @pgn, thanks a lot for your feedback!

We will pass your kind words to the social team! We are sure they will love to know

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Praise for the O2 Social Media Team

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Re: Praise for the O2 Social Media Team