topic Re: Bad Experience in Discussions & Feedback

Bad Experience

Anonymous — Tue, 08 Aug 2017 09:36:57 GMT

Hello,

Sorry to say I am quite disappointed with the service.

1- I would like to improve my 500mb monthly plan to unlimited calls and more data in EU Zone. No option to do it in my o2.

2- I would like to check my bills:
- if I click on the blue button View my bills in my o2 I get a new page saying Sorry, we can't connect you to My O2 Business just now ;
- if I try to log in the o2 Android app with same ids, it says "No mobile billing account, sorry this app only allows customers to view their mobile accounts".

3- I just sent an email from Help section and I got the following answer: "Thanks for your email, but we have now shut down our email support service."

4- Finally I went to https://www.o2.co.uk/contactus where I can read: "Give us a moment We're just checking to see if there's an available agent" at anytime.

Just unbelievable.

Best Regards,
Mathieu

Re: Bad Experience

MI5 — Tue, 08 Aug 2017 09:39:52 GMT

Call business customer service on 8002 from your phone.
We are all customers here like yourself and cannot sort out account based issues, sorry.

Re: Bad Experience

Cleoriff — Tue, 08 Aug 2017 09:40:19 GMT

Hi @Anonymous I suggest you make a complaint....https://www.o2.co.uk/how-to-complain

Use the Resolver site in the complaint link

Re: Bad Experience

Anonymous — Tue, 08 Aug 2017 09:44:27 GMT

Thanks guys

Re: Bad Experience

gmarkj — Tue, 08 Aug 2017 11:44:19 GMT

Just to also point out - the My o2 app does not work with business accounts as you have, unfortunately, found out.
I think it was raised previously to either get an app for business only, or integrate them into the existing but it didn't get anywhere...

Re: Bad Experience

Marjo — Wed, 09 Aug 2017 11:50:26 GMT

Hi @Anonymous and welcome to our forum! Sorry to hear you've had a bad experience. 😞 Please do follow the advice above for the recommended ways to contact customer service. Thanks for posting your feedback - we regularly forward it on to O2 so please do post again if you have additional comments or questions.

To add, are you still getting the error when you try access the bills in the Business My O2? If so, please let us know and we can see if there's anything we can do to help.

Re: Bad Experience

Anonymous — Sun, 13 Aug 2017 12:27:22 GMT

Marjo, yes the error message still comes up after clicking on View my bills. Same issue with different ip addresses and/or devices, so it does seem to be something wrong on my side. Plus, I don't know why I get my bills by post, what is not something I need.

Anyway, thank you all, I will follow your advices.

Re: Bad Experience

Marjo — Tue, 15 Aug 2017 15:04:52 GMT

Hi @Anonymous, thanks for the additional info. How has your week started?

I'll drop you a quick PM to get a few details about the error you're getting and your account so we can pass it on to O2 to take a look at.