topic Customer Loyalty in Discussions & Feedback

Customer Loyalty

Anonymous — Sun, 06 Aug 2017 14:32:22 GMT

After spending 1.5 hours having an online chat, regarding an upgrade, there seems to be absolutly no loyalty to existing customers, I have been with o2 for 20 years on a monthly contract, went to upgrade without increasing my monthly payment, after a lot of requests for my PAC code to go and get a better deal with a different provider, o2 would not reduce the monthly amount by £2 to match the amount currently being paid. After being a loyal customer for all this time, this obviously counts for nothing, it is better to be a new customer to get the best deals.

Re: Customer Loyalty

jonsie — Sun, 06 Aug 2017 16:16:31 GMT

Unfortunately that is the way it is these days. Supposed to be fair deal for all but I agree new customers seem to be able to get better deals.

The only way to get any sort of discount is to call 202 and choose the option to leave. Ask for your PAC and you may well get a loyalty discount

Re: Customer Loyalty

MI5 — Sun, 06 Aug 2017 16:36:57 GMT

We could have saved you 1.5 hours

Re: Customer Loyalty

Cleoriff — Sun, 06 Aug 2017 16:59:45 GMT

Getting your PAC Info here (should you need it) https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

And ending contract here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: Customer Loyalty

Anonymous — Sun, 06 Aug 2017 19:51:23 GMT

There is no loyalty discount anymore. They abandoned that at around the same time that Refresh was announced

Re: Customer Loyalty

Anonymous — Sat, 12 Aug 2017 12:53:54 GMT

I upgraded three phones in May and to get 20% off the airtime, I was advised to buy three sim cards for a tenner a month. It was a good deal, I got 6GB of data for what I'd pay for 1. The only problem I've had is trying to get 02 to cancel the SIM cards after the initial payment. This is the first month where by I've not had to pay for them!!

Re: Customer Loyalty

jonsie — Sat, 12 Aug 2017 13:57:48 GMT

Simple things get very complicated with O2.....