topic emergency calls only in Discussions & Feedback

emergency calls only

Anonymous — Thu, 03 Aug 2017 18:06:29 GMT

Good evening, just wondering if anyone else out there is having issues with calls and texts this evening? I have had the emergency calls notification for the past hour......

Re: emergency calls only

Cleoriff — Thu, 03 Aug 2017 18:18:28 GMT

Hi @Anonymous First question... Have you checked your network status https://status.o2.co.uk/?

Secondly, if on contract has your payment been made?. Sometimes there is an error with the billing system

Finally...can be a symptom of a blocked phone unfortunately.
I would contact customer service first to see if an error has been made and your phone accidentally blocked.
http://www.o2.co.uk/contactus

Re: emergency calls only

jonsie — Thu, 03 Aug 2017 18:20:28 GMT

If nothing is showing on the service.o2.co.uk sometimes simply cleaning the sim card and switching the phone off/on fixes the issue.

Re: emergency calls only

MI5 — Thu, 03 Aug 2017 18:45:55 GMT

We have a community help thread here to work through also
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/1014088