topic Re: I'm not happy. in Discussions & Feedback

I'm not happy.

Anonymous — Wed, 02 Aug 2017 09:54:32 GMT

I'm not happy at all. How am I supposed to contact O2 about my bill. When I can't make phone calls?!
I'm so angry right now.

Re: I'm not happy.

gmarkj — Wed, 02 Aug 2017 09:58:14 GMT

There are other ways to contact them, all listed on the below link:
http://www.o2.co.uk/contactus

Re: I'm not happy.

MercedesS — Wed, 02 Aug 2017 14:06:31 GMT

Hello @Anonymous,

We are sorry to see that you are not happy

Please follow @gmarkj advice and Find the best way to get in touch here

And welcome to the O2 community!

Re: I'm not happy.

MI5 — Wed, 02 Aug 2017 14:21:20 GMT

You can also use a landline, live chat or borrow another phone.
Not too difficult to find a way in all honesty although contact allowed through 202 from your phone would seem a sensible option, wouldn't it!

Re: I'm not happy.

Wa10 — Wed, 02 Aug 2017 15:54:10 GMT

It depends on the level of restriction on an account @MI5 - initially calls are diverted to O2, however if an account remains in arrears then further restrictions are applied which prevent calls to 202 as well. Personally though I do agree with you.

Of course, if the account has reached the stage of disconnection then there's no longer a line on which to make any call, so it's not possible to allow the call to be made.

As an aside, if you really are struggling @Anonymous then pop into your local O2 store and they'll happily call the payment management/CS team on your behalf.