topic Re: Cruising - anyone else been fleeced by O2? in Discussions & Feedback

Cruising - anyone else been fleeced by O2?

Anonymous — Mon, 03 Jul 2017 19:12:16 GMT

Just been on a cruise, turned phone on to Airplane mode to avoid charges. Was told by O2 it was fine to leave data turned on! Bill shows Iceland charges of over £40, despite it being on the list covered by O2 travel. Never used phione at all when Onwaves network was showing. Anyone else feel they have been badly advised??

Had long online chat the other day and was promised a response, but no joy so far!! Meanwhile they have taken the money out of my bank.

Re: Cruising - anyone else been fleeced by O2?

Anonymous — Mon, 03 Jul 2017 19:43:48 GMT

@Anonymous Cruise liners operate their own networks so it won’t be o2 at fault. You need to contact the cruise people I think

Re: Cruising - anyone else been fleeced by O2?

MI5 — Mon, 03 Jul 2017 19:44:34 GMT

If you feel badly advised make a complaint http://www.o2.co.uk/how-to-complain although you should of had warnings about the on board prices from the shipping company.

Re: Cruising - anyone else been fleeced by O2?

darrengf — Mon, 03 Jul 2017 21:24:03 GMT

This doesn't make sense. If you have left your iPhone in flight mode the whole time then there is no way it can connect unless you have accidentally switched it off.

ive been on many ships with its own networks and also aircraft with there's all over the world. I've never ever had any charges from the ships or aircraft I've been on with leaving phone in flight mode.

I did get get charges when I switched flight mode off and i received a SMS from the liner / aircraft of the charges and I knew what to expect.

Re: Cruising - anyone else been fleeced by O2?

madasaf1sh — Mon, 03 Jul 2017 21:25:19 GMT

This has absolutely nothing to do with o2, but how mobile networks on cruise ships work and plane mobile networks work, and charging works, which has been the same since mobile roaming first began...

Re: Cruising - anyone else been fleeced by O2?

MI5 — Mon, 03 Jul 2017 21:30:13 GMT

"Onwaves" network wouldn't have been showing if phone was in flight mode, so clearly it wasn't.
Your phone will use data in the background automatically, regardless if you use the phone or not.

Re: Cruising - anyone else been fleeced by O2?

darrengf — Mon, 03 Jul 2017 21:36:25 GMT

This is what didn't make sense. There is no way of charges if phone was in flight mode.

i travel all over with different phones and I've never had ever a charge when a phone is in flight mode. My friend are the same. Flight mode not charge.

more info on costs of ships and planes etc

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cruise-Liners-Aircraft-Charges/m-p/1058892#M131191

Re: Cruising - anyone else been fleeced by O2?

Anonymous — Tue, 04 Jul 2017 09:51:14 GMT

Turned it on when I knew I was in port, received text from O2 welcoming me to Iceland and saying Data etc. was £1.99 a day. As soon I was away at sea I turned it back on to Flight mode

Re: Cruising - anyone else been fleeced by O2?

Anonymous — Tue, 04 Jul 2017 09:52:21 GMT

I have complained, but had no response. My complaint was registered by an online chat person.

Re: Cruising - anyone else been fleeced by O2?

MI5 — Tue, 04 Jul 2017 09:53:09 GMT

It is up to 10 working days for a response from complaints.

Re: Cruising - anyone else been fleeced by O2?

Anonymous — Tue, 04 Jul 2017 09:54:03 GMT

Had a text from O2 welcoming me to Iceland and saying that data would be £1.99 (turned my phone on when in port!) However they charged me far more. As soon as Iceland network symbol disappeared I went back in to Flight Mode.

Re: Cruising - anyone else been fleeced by O2?

Anonymous — Tue, 04 Jul 2017 09:57:03 GMT

I rang O2 for advice and to check that my Travel bolt-on was activated. I told them I was cruising, as she asked me how I was visiting 7 countries in 14 days!! She told me to leave my mobile data on!! Thank goodness I didn't, I only put it on when in port and on shore in the countries I knew were covered.

Re: Cruising - anyone else been fleeced by O2?

Anonymous — Tue, 04 Jul 2017 09:59:02 GMT

I saw Onwaves after we left port. Kept it in Flight Mode until we docked in countries I knew were covered. Got welcome text from Iceland so took it out of flight mode whilst network available.