topic Re: Sales not offering loyalty multi contract discounts!! in Discussions & Feedback

Sales not offering loyalty multi contract discounts!!

Anonymous — Sun, 02 Jul 2017 15:28:18 GMT

I've been with O2 since 2004!! I've recently taken out 2 further monthly contracts and NOT offered the 25% and 15% loyalty multi contract discount. CS have just told me it needs to be applied at point of sale and can't be applied afterwards. I am waiting for a callback in response to the complaint I've logged. How can I request a discount I didn't know existed...I found out about it on this forum.

Re: Sales not offering loyalty multi contract discounts!!

Anonymous — Sun, 02 Jul 2017 15:49:21 GMT

I've being with o2 since I first had a analogue phone and never had any discounts to my mind offered.
Only stopped with them cause couldn't be bothered to change network. Now got Samsung s6 but it's hard to update without laying a lot of dosh out.

Re: Sales not offering loyalty multi contract discounts!!

Cleoriff — Sun, 02 Jul 2017 16:05:03 GMT

@AnonymousI am not sure where you heard about the loyalty multi contract discounts? You say you found out about it on this forum but if honest I wasn't aware O2 offered anything like this. Maybe someone else will advise ...as I could be a bit behind the times.....

Re: Sales not offering loyalty multi contract discounts!!

MI5 — Sun, 02 Jul 2017 16:14:13 GMT

Details and how to apply here and yes you need to apply in the first 30 days.
https://community.o2.co.uk/t5/Welcome-News/Additional-Line-Discounts/m-p/991541#M16649

Re: Sales not offering loyalty multi contract discounts!!

Anonymous — Sun, 02 Jul 2017 16:16:48 GMT

@Anonymous you will have to chase up customer service as they will not call you back regardless of what you were told

Re: Sales not offering loyalty multi contract discounts!!

Cleoriff — Sun, 02 Jul 2017 16:28:50 GMT

Thanks @MI5 I had forgotten about the additional line discounts..

I'm still confused though....the link you posted states 20% and to be applied by 15th June??

Re: Sales not offering loyalty multi contract discounts!!

MI5 — Sun, 02 Jul 2017 16:32:07 GMT

I guess the offer has finished now then?
@Martin-O2 ??

Re: Sales not offering loyalty multi contract discounts!!

Anonymous — Sun, 02 Jul 2017 16:50:53 GMT

I've spoken to CS this afternoon and they're well aware of this discount!!

Re: Sales not offering loyalty multi contract discounts!!

MI5 — Sun, 02 Jul 2017 16:57:06 GMT

Maybe they are but the process to apply for it is quite clearly stated in the link.
It doesn't say you need to call CS so text the number as indicated if you are eligible?

Re: Sales not offering loyalty multi contract discounts!!

Anonymous — Sun, 02 Jul 2017 17:02:58 GMT

You can apply for up to 28 day's only. I took 2 further contracts out 3 months ago. My point is WHY loyal customer's aren't being made aware of these discounts when you are in the shop face to face discussing your account and other accounts!! It's the same with the discount available to certain employee groups such as NHS, I fall into this group also and only ever hward this mentioned last year by an informed well trained O2 sales person who I may add was suprised I had never been offered this discount before.

Re: Sales not offering loyalty multi contract discounts!!

MI5 — Sun, 02 Jul 2017 17:32:57 GMT

I guess it's all down to how well trained or how much the sales person cares?

Re: Sales not offering loyalty multi contract discounts!!

Wa10 — Mon, 03 Jul 2017 07:58:51 GMT

Just a heads up, if the new contracts were taken out before 15th June or are SIMO then it's the Additional Line Discount you'd be looking at. If however they are new Refresh deals taken out since 15th June, it's the new O2 Family Plan that you'd likely qualify for. Check the details here

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-Family-Plan-Additional-Line-Discount-is-Evolving/m-p/1056250

Either way, or if you're not quite sure, simply text LOYALTY to 21500 and follow the instructions you will receive by SMS, any relevant discounts which you qualify for will be applied automatically.

Re: Sales not offering loyalty multi contract discounts!!

viridis — Wed, 02 Aug 2017 12:39:03 GMT

Except when they tell you
Sorry your current plan is not eligible.....

...a refresh plan taken out over the phone.

This is the wording of application
Thanks for your text. We just need a few more details and then you're good to go. Please can you send us the keyword LOYALTY, your existing phone number and all additional Pay Monthly Phone numbers to check your eligibility.

But existing implies one previous number. What if it's more?
All I know is my plan is eligible but their ar$e backwards way of doing things makes your application fail.
Why not just automate it and stop making your customers jump through hoops for something that can be done at point of sale with a very simple box tick

Re: Sales not offering loyalty multi contract discounts!!

MI5 — Wed, 02 Aug 2017 14:14:13 GMT

There's probably an ofcom ruling that states offers must be available but by making it difficult means not everyone gets it so more money for o2.