https://community.o2.co.uk/t5/Discussions-Feedback/O2-Insurance-repair-replacement/m-p/1056333#M92035 You need to ask customer service <A href="http://www.o2.co.uk/contactus" target="_blank">http://www.o2.co.uk/contactus</A> Thu, 15 Jun 2017 11:40:01 GMT MI5 2017-06-15T11:40:01Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Insurance-repair-replacement/m-p/1056329#M92033 <P>My phone was collected on Monday to be assessed and replacement for an o2 insurance claim. I still haven't received an email saying it's been processed and I need it urgently before Monday. It said it would only take 3-5 working days. Can anyone help?!&nbsp;</P> Thu, 15 Jun 2017 11:26:20 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Insurance-repair-replacement/m-p/1056329#M92033 Anonymous 2017-06-15T11:26:20Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Insurance-repair-replacement/m-p/1056333#M92035 You need to ask customer service <A href="http://www.o2.co.uk/contactus" target="_blank">http://www.o2.co.uk/contactus</A> Thu, 15 Jun 2017 11:40:01 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Insurance-repair-replacement/m-p/1056333#M92035 MI5 2017-06-15T11:40:01Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Insurance-repair-replacement/m-p/1056375#M92043 <P>3-5 days would be between tomorrow &amp; Monday&nbsp;</P> Thu, 15 Jun 2017 14:13:24 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Insurance-repair-replacement/m-p/1056375#M92043 Anonymous 2017-06-15T14:13:24Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Insurance-repair-replacement/m-p/1057284#M92180 <P>Hey @Anonymous How are you doing? Was the repair/replacement sorted for you in the end?</P> Thu, 22 Jun 2017 12:22:29 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Insurance-repair-replacement/m-p/1057284#M92180 Marjo 2017-06-22T12:22:29Z