topic Re: Poor 3G / 4G London in Discussions & Feedback

Poor 3G / 4G London

Blaine1 — Thu, 08 Jun 2017 12:36:03 GMT

Over the past few weeks I have noticed massive issues in my 3G and 4G connections in London (iPhone 6S):

Chancery Lane - Have 4G can barely load anything except low bandwidth apps like Whatsapp

Inside Cannon Street - Have 4G and exactly the same issues, nothing loads.

Most of the South West Overground service towards Dartford is intermittent and poor.

My girlfriend is also on 02 (iPhone SE) and experiences the exact same issues.

Anyone else having this issue?

Re: Poor 3G / 4G London

jonsie — Thu, 08 Jun 2017 12:39:34 GMT

Many complaints about the coverage and congestion in London. Anything showing up here?

http://status.o2.co.uk

Re: Poor 3G / 4G London

Blaine1 — Thu, 08 Jun 2017 12:55:52 GMT

Yeah there seems to be issues:

Sorry a phone mast in this area isn't working
This means your service might come and go until we fix it.

Re: Poor 3G / 4G London

Blaine1 — Thu, 08 Jun 2017 12:56:18 GMT

Thank you for the link

Re: Poor 3G / 4G London

jonsie — Thu, 08 Jun 2017 13:13:36 GMT

Hope the repairs are done quickly for you.

Re: Poor 3G / 4G London

MI5 — Thu, 08 Jun 2017 13:24:57 GMT

Also, mobile comms can be turned off or restricted during times of crisis.
Not directly related but worth remembering.

Re: Poor 3G / 4G London

Martin-O2 — Thu, 08 Jun 2017 13:32:54 GMT

Happy to see you got an answer to your coverage problems @Blaine1! Hopefully it won't be too long until the mast is up and running again.

Re: Poor 3G / 4G London

Blaine1 — Thu, 05 Apr 2018 17:06:39 GMT

Almost a year later and still no fix to the service which is pretty shocking really. I’m out of contact and have no choice but to move providers

Re: Poor 3G / 4G London

Cleoriff — Thu, 05 Apr 2018 17:10:08 GMT

@Blaine1wrote:
Almost a year later and still no fix to the service which is pretty shocking really. I’m out of contact and have no choice but to move providers

This is obviously the best choice for you @Blaine1. No point paying for a contract when you can't use the service...:smileysad:

Re: Poor 3G / 4G London

MI5 — Thu, 05 Apr 2018 17:18:49 GMT

Although things "could" be improving shortly https://community.o2.co.uk/t5/Welcome-News/O2-wins-largest-spectrum-share-in-latest-auction/m-p/1117101

Re: Poor 3G / 4G London

camo — Mon, 15 Apr 2019 16:38:03 GMT

Does anyone know when this is going to get fixed? Having spoken to an 02 representative, who told me to deactivate “automatic network selection” and then select O2..the result is still terrible. No internet at all and then all the way to Dartford, the internet is intermittent. It’s crazy that big stations such as Cannon Street and London Bridge suffer from any sort of internet service, especially in this day and age. I’ve got another year of this 02 contract and waiting desperately to change. Please sort this out!