topic Re: Repairs and call centre in Discussions & Feedback

Repairs and call centre

Anonymous — Mon, 05 Jun 2017 12:01:47 GMT

Bad service as my phone was sent off to the repairs as it had somthing wrong with it , i could not hear the other person on the other end of the line , they ate now sending it back after two weeks and if im not happy i will get a repacement of anew one ,
All they seam to do is make up excuses and so they dont have to repace it , ive told them if its doing it when i recieve the phone its being sent back or im having a repacement

Re: Repairs and call centre

jonsie — Mon, 05 Jun 2017 12:06:55 GMT

Normally a phone has to be sent for a repair for the same issue 3 times before a replacement is offered

Personally I prefer to deal with the manufacturer rather than o2's repairers.

Re: Repairs and call centre

MI5 — Mon, 05 Jun 2017 12:37:42 GMT

It is not o2's policy to replace immediately and even when they do, they will mostly give you a refurbished phone, not a new one.

Re: Repairs and call centre

Anonymous — Mon, 05 Jun 2017 14:03:56 GMT

It won't be a brand new phone & that's even if they actually offer you a replacement at all