topic Cancelling order in Discussions & Feedback

Cancelling order

Anonymous — Fri, 02 Jun 2017 14:20:45 GMT

Will I receive an order cancellation email?

Re: Cancelling order

MI5 — Fri, 02 Jun 2017 15:44:19 GMT

Best to chase it up with customer services to make sure the cancellation was processed correctly.
http://www.o2.co.uk/contactus

Re: Cancelling order

Marjo — Thu, 08 Jun 2017 12:18:11 GMT

Hey @Anonymous Did you end up receiving the email before contacting CS in the end? Is it all good now? Cheers

Re: Cancelling order

Anonymous — Thu, 08 Jun 2017 13:28:33 GMT

They cancelled my order without me agreeing, I ordered an iPad and I just wanted the colour changed and cs said I had to cancel my order first and make a new one so I said just leave it, and she then put me through to the sales team and they told me my order was cancelled and there was nothin I could do about it

Re: Cancelling order

jonsie — Thu, 08 Jun 2017 13:48:19 GMT

If you requested a change then the order would have to be cancelled, nothing is easy with O2 like just changing the colour or tariff. Cancel and begin again I'm afraid.

Re: Cancelling order

MI5 — Thu, 08 Jun 2017 13:58:14 GMT

@Anonymous wrote:
They cancelled my order without me agreeing, I ordered an iPad and I just wanted the colour changed and cs said I had to cancel my order first and make a new one so I said just leave it, and she then put me through to the sales team and they told me my order was cancelled and there was nothin I could do about it

Standard practice !!