topic Re: Get involved: Content feedback needed! in Discussions & Feedback

Get involved: Content feedback needed!

MercedesS — Tue, 30 May 2017 16:07:24 GMT

Hello guys

This topic is where you can ask and suggest what content you would like to see under the Community Knowledge Base: “How-To-Guides” and “Reviews”

What content do you think is missing that might help?

What How-To-Guides would you like the community to create?
What content should be added or reviewed?
What news or information would you like to hear from O2?
Any special device review you will like to read?

Share your thoughts and thanks a lot in advance!

Your feedback

"Coming soon articles" on new devices @Anonymous > Would be added to Welcome & News
"Firmware & software updates" @MI5 @madasaf1sh > Would be added to Welcome & News

Re: Get involved: Content feedback needed!

Anonymous — Thu, 18 May 2017 15:35:40 GMT

Coming soon section on new devices

Re: Get involved: Content feedback needed!

MercedesS — Thu, 18 May 2017 15:39:36 GMT

@Anonymous wrote:

Coming soon section on new devices

wow love the idea @Anonymous!!!!

Re: Get involved: Content feedback needed!

MI5 — Thu, 18 May 2017 15:46:12 GMT

Firmware updates section, ie when o2 receives firmware for testing from manufacturers, when o2 has completed testing it and when customers can approx expect to see it pushed to their phones.

Re: Get involved: Content feedback needed!

madasaf1sh — Thu, 18 May 2017 20:43:26 GMT

Software updates, are NDA'd a lot of the time from the manufacturers, even beta OS'es are NDA'd a lot of the time

would be good though to have a listing of latest OS versions for the top 5 android phones..

Re: Get involved: Content feedback needed!

MI5 — Thu, 18 May 2017 20:51:58 GMT

@madasaf1sh wrote:
Software updates, are NDA'd a lot of the time from the manufacturers, even beta OS'es are NDA'd a lot of the time

@Chris_K is happy to share the info when asked (which is regularly) so I don't see the issue.

Anyway, customers only start asking once a major update is already out there so NDA's don't mean anything in those circumstances.

Re: Get involved: Content feedback needed!

Anonymous — Thu, 18 May 2017 21:09:13 GMT

What's nda's may I ask?

Re: Get involved: Content feedback needed!

MI5 — Thu, 18 May 2017 21:23:40 GMT

Non disclosure agreements but I don't really understand how they are relevant in this example.

Re: Get involved: Content feedback needed!

madasaf1sh — Fri, 19 May 2017 08:39:27 GMT

Because you aked this : "when o2 receives firmware for testing from manufacturers, when o2 has completed testing it "

This is relevant, as o2 will get these as soon as Samsung signs off internally..

Re: Get involved: Content feedback needed!

MI5 — Fri, 19 May 2017 08:53:12 GMT

Yes, but it's when O2 have it for testing and then when they have completed testing, just so customers are kept in the loop.
I'm not asking for info off Samsung.

Re: Get involved: Content feedback needed!

MercedesS — Tue, 30 May 2017 16:03:21 GMT

Hello guys, we have some feedback already!

About "Coming soon section" and "Firmware & software updates section", it looks like there is not enough content but O2 will start adding this information under Welcome and news section instead.

Re: Get involved: Content feedback needed!

MI5 — Tue, 30 May 2017 17:42:17 GMT

With respect, nothing we ever suggest gets implemented, so why do o2 bother asking us?

Re: Get involved: Content feedback needed!

jonsie — Tue, 30 May 2017 18:16:56 GMT

My point exactly and yet we still make suggestions that are completely ignored.

Re: Get involved: Content feedback needed!

Cleoriff — Tue, 30 May 2017 19:35:24 GMT

Yes Community Ideas was good in theory...but ended up frustrating those who posted very good ideas and were ignored...

Re: Get involved: Content feedback needed!

Curr946 — Tue, 30 May 2017 23:55:26 GMT

Totally agree, mine was great and the are still folk asking about capped plans.

I tend not to put much (any) effort into ideas now.

Re: Get involved: Content feedback needed!

jonsie — Wed, 31 May 2017 10:38:20 GMT

I agree, time and effort generally wasted.

Re: Get involved: Content feedback needed!

Beenherebefore — Wed, 31 May 2017 10:51:29 GMT

@jonsie

You know when your local council put a change out for "consultation" ?

Then when all the replies from the residents go against what the council think you realise the council have already decided what they want and you know the "consultation" was just a sham.

Re: Get involved: Content feedback needed!

jonsie — Wed, 31 May 2017 10:57:08 GMT

Very true, the public usually have little influence on what has been preordained....

Re: Get involved: Content feedback needed!

Cleoriff — Wed, 31 May 2017 11:00:08 GMT

@jonsie wrote:
Very true, the public usually have little influence on what has been preordained....

But it does increase the 'post count'...thereby making the council (forum) look active and interested in customers opinions

Re: Get involved: Content feedback needed!

jonsie — Wed, 31 May 2017 11:04:55 GMT

@Cleoriff wrote:
@jonsie wrote:
Very true, the public usually have little influence on what has been preordained....
But it does increase the 'post count'...thereby making the council (forum) look active and interested in customers opinions

Spot on 😉