topic Re: O2 in my village has virtually no signal after years of being the best in Discussions & Feedback

O2 in my village has virtually no signal after years of being the best

Anonymous — Tue, 30 May 2017 14:03:27 GMT

Livechat were no use at all, neither was O2's inaccurate signal checker so I'm hoping to find out what has happened on this page, I hope someone cal help.

I live in Deddington Oxfordshire where for many years O2 was by far the best service provider available and as a result myself and dozens of other friends in the vilalge moved over to O2.

However for the last 12 months it has got progressively worse, not jsut for me but for everyone in our village with O2...so bad in fact that text messages often don't send at all or are delayed by 24 hours, our phones go straight to answerphone or they just don't work at all.

I thought for months my mobile was to blame until I spoke to everyone in our small community who all said the same thing - Our reception has virtually vanished (I could name 12 account users at least with the same problems)

Many of us need our mobiles for work and this issue has cost me a lot of money in missed business calls and this service is currently unfit for sale, it barely works and only intermittenly when it does - All members of my family have stopped carrying their mobiles around with them becuase it's a waste of time...This isnlt good wnough if a whole viallge has an issue - What can we do to fix it and if there is no fix, what rights do we have to claim it unfit for sale and to close the accounts so we can move somewhere else?

Thanks

Re: O2 in my village has virtually no signal after years of being the best

Anonymous — Tue, 30 May 2017 14:05:53 GMT

@Anonymous Does the checker say that a mast is faulty? O2 may not be aware of it yet so maybe you need to report it then something might be done about it

Re: O2 in my village has virtually no signal after years of being the best

Anonymous — Tue, 30 May 2017 14:08:03 GMT

Hi - No it says the signal is great and that masts are ok - this has been ongoing for over 12 months and is getting worse and worse - It is getting so bad I've had to email my customers apologising for my lack of phone coverage which is a shocking way to carry on

Re: O2 in my village has virtually no signal after years of being the best

Anonymous — Tue, 30 May 2017 14:45:22 GMT

Here's the complaint link if you need it

http://www.o2.co.uk/how-to-complain

Re: O2 in my village has virtually no signal after years of being the best

jonsie — Tue, 30 May 2017 15:11:24 GMT

Get as many people as you can to complain...

Re: O2 in my village has virtually no signal after years of being the best

MI5 — Tue, 30 May 2017 17:29:07 GMT

I wonder if a mast has been decommissioned?

Re: O2 in my village has virtually no signal after years of being the best

jonsie — Tue, 30 May 2017 18:48:02 GMT

You never know as it's been 12 months. I think the only way to find out is to make a complaint because I doubt customer service would know.

Re: O2 in my village has virtually no signal after years of being the best

Beenherebefore — Tue, 30 May 2017 18:53:50 GMT

Try using this.....it shouldn't display any bias

https://checker.ofcom.org.uk/mobile-coverage

Re: O2 in my village has virtually no signal after years of being the best

Anonymous — Thu, 01 Jun 2017 15:10:55 GMT

Thanks for the link - the results give three green ticks which is most definitely not the case for everyone I know... : All my friends in Deddington have complained but all we get is auto responses - Are we able to claim it unfit for purpose as we are now hearing that Vodafone is the only one that works well in our village...it used to definitely be O2 but not any more and they cannot even admit it or offer to help which is frustrating

My reply from O2 today said:

Just a quick update about your service issue.

We’ve been checking for faults in your area but haven’t been able to find any.

For handy tips to help you stay connected, visit http://o2.uk/WSQ0nT

Re: O2 in my village has virtually no signal after years of being the best

MI5 — Thu, 01 Jun 2017 15:20:26 GMT

Raise a complaint and keep pestering them until they send someone out to investigate. The more people that do so, the better.
You may be able to leave in certain circumstances but you have to go through the complaints process first anyway. http://www.o2.co.uk/how-to-complain

Re: O2 in my village has virtually no signal after years of being the best

adamtemp64 — Thu, 01 Jun 2017 15:57:43 GMT

Could this be another case of ilegal repeaters being used in the area like the Malmesbury incident http://www.gazetteandherald.co.uk/news/10925913.Ofcom_raid_should_solve_mobile_phone_misery_in_Malmesbury/

Re: O2 in my village has virtually no signal after years of being the best

MI5 — Thu, 01 Jun 2017 16:17:22 GMT

It's certainly possible hence the need for the network team to investigate.

Re: O2 in my village has virtually no signal after years of being the best

jonsie — Thu, 01 Jun 2017 17:17:39 GMT

There's something strange south all the status checkers showing good coverage with no issues. Either that or they haven't checked masts in the last 12 months.

Re: O2 in my village has virtually no signal after years of being the best

adamtemp64 — Fri, 02 Jun 2017 15:09:16 GMT

@jonsie true my thoughts as ofcom checker uses latest info about masts and old ones drop off . Strange the op says vodafone now best as the masts should be shared etc ctil

Re: O2 in my village has virtually no signal after years of being the best

Anonymous — Thu, 29 Jun 2017 08:06:10 GMT

It is exactly the same here. I have reported "no signal " at least 30 times and have never been able to get ant dialogue going . I have wasted many hours with online and phone customer service and end up angry and tired. Tugo crash-happy and is nowhere near as good as Whatsap but Whatsap cannot call non-subscribers.

Re: O2 in my village has virtually no signal after years of being the best

MI5 — Thu, 29 Jun 2017 08:30:43 GMT

@Anonymous wrote:
It is exactly the same here. I have reported "no signal " at least 30 times and have never been able to get ant dialogue going . I have wasted many hours with online and phone customer service and end up angry and tired. Tugo crash-happy and is nowhere near as good as Whatsap but Whatsap cannot call non-subscribers.

@Anonymous

Is it no signal at all or no 3g signal?

Have you tried switching to 2g only?

Also what phone have you got as wifi calling is now being rolled out to some handsets?