topic Aerial Direct - long contract! in Discussions & Feedback

Aerial Direct - long contract!

Anonymous — Tue, 02 May 2017 08:39:03 GMT

Hi,

My mother asked me to help her with her mobile phone, and upon investigation I've found that she has an O2 business account which was sold to her by Aerial Direct.

The account is 18 months into a 36 month contract. The contract didn't come with a handset, and from looking at the tariff is extremely poor value. I feel that she has been mis-sold and I'd like to know what is the best way to go about leaving this contract early?

Any help much appreciated.

Thanks, Ralph

Re: Aerial Direct - long contract!

Cleoriff — Tue, 02 May 2017 08:56:45 GMT

Hi @Anonymous you need to make a complaint http://www.o2.co.uk/how-to-complain Use Resolver in the link. Seems to have some great results https://www.resolver.co.uk/

Re: Aerial Direct - long contract!

Beenherebefore — Tue, 02 May 2017 09:02:10 GMT

@Anonymous

Aerial Direct specialise in selling business contracts and are a "trusted" partner of O2.

If you search this Community there are numerous reports similar to yours going back 3 or 4 years and still O2 have failed to prevent Aerial Direct misselling business contracts.

You should be aware that business contracts do not have the same privileges as consumer contracts under consumer legislation.

All you can do is write a letter claiming cancellation of the missold contract and copy in your local Trading Standards Office.

Re: Aerial Direct - long contract!

Anonymous — Tue, 02 May 2017 09:16:07 GMT

Thank you both.

I've submitted a complaint via resolver, and submitted a message to Aerial Direct via their website.

I'll let you know how I get on.

Re: Aerial Direct - long contract!

MI5 — Tue, 02 May 2017 09:17:07 GMT

Probably the only option 18 months in is to pay up the remaining contractual amount and cancel.
No one should ever agree to anything from a cold call with these sharks !

Re: Aerial Direct - long contract!

Beenherebefore — Tue, 02 May 2017 09:31:37 GMT

@MercedesS

Can you confirm that O2 condone the misselling of business contracts to consumers by Aerial Direct ?

Re: Aerial Direct - long contract!

jonsie — Tue, 02 May 2017 11:52:54 GMT

@Beenherebefore wrote:
@MercedesS

Can you confirm that O2 condone the misselling of business contracts to consumers by Aerial Direct ?

That would be a yes. It's been going on for a decade or more and there have been innumerable complaints both here and to crs.

Re: Aerial Direct - long contract!

Martin-O2 — Tue, 02 May 2017 12:52:59 GMT

Thanks for raising this with the community team guys. I''ve reported this back to the rest of the O2 team.

@Anonymous You have taken the right course of action by raising a complaint. Please let us know the outcome!

Re: Aerial Direct - long contract!

Anonymous — Wed, 03 May 2017 06:12:24 GMT

Thanks @Martin-O2, I'll let you know how it goes.

Re: Aerial Direct - long contract!

Martin-O2 — Wed, 03 May 2017 09:08:48 GMT

No problem @Anonymous I've sent you a PM about this so please take a look and get back to me when you have a minute.

Re: Aerial Direct - long contract!

Martin-O2 — Wed, 26 Jul 2017 13:15:52 GMT

Hi @Anonymous I understand you have been contacted by customer services about this, can you confirm?