topic Re: Customer Satisfaction in Discussions & Feedback

Customer Satisfaction

John53 — Mon, 10 Apr 2017 16:30:26 GMT

Was speaking to Calvin earlier today in the retentions department, had some really great service from him, only problem is after I had completed payment the call got cut off and I didn't get to thank him. Is there anyway I can fill out a satisfaction survey for him?

Thanks

Re: Customer Satisfaction

Anonymous — Mon, 10 Apr 2017 16:46:53 GMT

@MercedesS @Martin-O2 & @Marjo can feedback for you

Re: Customer Satisfaction

Marjo — Mon, 10 Apr 2017 17:02:43 GMT

Hey @John53 Great to hear you had a positive experience! Thanks for posting about it. I'll drop you a quick PM to ask for some details so we can track down the correct advisor and give them your feedback.

Also, welcome to the forum!

Re: Customer Satisfaction

Catastrophe60 — Wed, 31 Jul 2019 11:47:01 GMT

Hi! Just had great customer service off Vishal, can't find the survey to thank him. This is new mobile and I'm still trying to get the hang of it. 😕

Re: Customer Satisfaction

Cleoriff — Wed, 31 Jul 2019 12:25:27 GMT

Hi @Catastrophe60

Thanks for your positive post. I'm sure one of our managers will feed this back for you

@Marjo @EmilieT @Martin-O2 ?

Re: Customer Satisfaction

jonsie — Wed, 31 Jul 2019 12:33:19 GMT

Nice one Visha, thanks for posting @Catastrophe60

Re: Customer Satisfaction

MI5 — Wed, 31 Jul 2019 13:05:24 GMT

Re: Customer Satisfaction

Martin-O2 — Wed, 31 Jul 2019 15:43:00 GMT

Thanks for the tag @Cleoriff and thanks for taking the time to feedback @Catastrophe60 ! I'll drop you a quick message so that we can track down the advisor you spoke with and pass on your comments.