topic Re: 075378 number range in Discussions & Feedback

075378 number range

Anonymous — Tue, 04 Apr 2017 14:40:57 GMT

Hi. Could anyone confirm if numbers Starting 075378 (originating from the 3 network) are included in bundled minutes on o2 payandgo /contracts or charged extra /separately

Re: 075378 number range

adamtemp64 — Tue, 04 Apr 2017 14:54:40 GMT

all uk mobile are included see the relevant t&C here http://www.o2.co.uk/termsandconditions/mobile

and other special numbering charges here http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

Re: 075378 number range

MI5 — Tue, 04 Apr 2017 15:12:50 GMT

Just for interest, what made you think they wouldn't be included?

Re: 075378 number range

adamtemp64 — Tue, 04 Apr 2017 15:20:32 GMT

after looking at the list here it is excluded http://www.o2.co.uk/popups/specialnumbers-popup-07 from my link above

Re: 075378 number range

MI5 — Tue, 04 Apr 2017 15:30:54 GMT

@adamtemp64 wrote:
after looking at the list here it is excluded http://www.o2.co.uk/popups/specialnumbers-popup-07 from my link above

Then it isn't a Three number?

Re: 075378 number range

adamtemp64 — Tue, 04 Apr 2017 15:37:21 GMT

most checkers say it is a 3 number I guess the originaly owned the range then it was moved network or O2 detected it for call forwarding revenu avoidance issues

Re: 075378 number range

MI5 — Tue, 04 Apr 2017 16:24:14 GMT

So it's not a Three number now, which is the point or else it would be included.

Re: 075378 number range

madasaf1sh — Tue, 04 Apr 2017 18:43:37 GMT

This number range used to belong to ttnc a VOIP company, who used 07537 8 as a mobile to freephone service and a personal number service, according to OFCOM this was transferred back to Hutchinson 3G UK ltd

Re: 075378 number range

MI5 — Tue, 04 Apr 2017 18:56:10 GMT

I did notice that o2page was last updated around 4 years ago so most likely out of date as is the way with much of the website.

Re: 075378 number range

adamtemp64 — Tue, 04 Apr 2017 19:06:37 GMT

@MercedesS can you get clarification of the info provided by @madasaf1sh and get the webteam to update the linked special 07 number pages so us customers can give correct information in response to other customer queries.

Re: 075378 number range

madasaf1sh — Tue, 04 Apr 2017 19:35:45 GMT

Full details are here:

http://static.ofcom.org.uk/static/numbering/#pers

http://static.ofcom.org.uk/static/numbering/S7.xls

Re: 075378 number range

Anonymous — Wed, 05 Apr 2017 10:28:31 GMT

I use a giffgaff Sim and the number range is also classed as a none mobile number and charged at 20p per text and minute.

So both o2 and giffgaff are incorrectly classifying the number as a personal or none mobile number and it should in fact be included in bundled minutes and texts? I have a payandgo T-mobile sim and the number is included in my unlimited text bundle.

Re: 075378 number range

MI5 — Wed, 05 Apr 2017 10:33:04 GMT

It's not uncommon for O2 to be out of date.
Our community manager has been flagged above so should be looking into it for us.

Re: 075378 number range

Marjo — Tue, 11 Apr 2017 10:50:28 GMT

Hey guys, just popping in an update that we've passed on the question/feedback - thanks for flagging this!

Re: 075378 number range

Anonymous — Mon, 01 May 2017 11:12:27 GMT

Hi. Any update on this?

Re: 075378 number range

Marjo — Fri, 12 May 2017 15:03:08 GMT

Hi @Anonymous and all,

Got an update back that all the details have been checked, and the correct charges are applied against these numbers on O2 - including in bundle.

Thanks for raising this as the website is indeed incorrect and it is now being updated. The charging issue is being raised to giffgaff for them to investigate.

Re: 075378 number range

MI5 — Fri, 12 May 2017 15:08:40 GMT

Great result for the community and thanks @Marjo