topic Re: Poor signal, despite O2 coverage reporting it should be good. in Discussions & Feedback

Poor signal, despite O2 coverage reporting it should be good.

Anonymous — Wed, 29 Mar 2017 15:04:13 GMT

I wanted to open a discussion to find out (hopefully) that I am not alone with this issue.

I am located in an area that the coverage report on O2 website determines I should get:

4G Good outdoors. OK indoors.

3G Good outdoors. OK indoors.

2G Good outdoors and indoors.

I rarely get a good signal indoors and certainly not good enough to hold a conversation. I have tried selecting 2G only but the signal still comes and goes. The building is an old brick built structure and the walls are not particularly thick.

Two or three times now I have raised this as an issue on the O2 site as a signal proble. Each time they tell me there is no problem. This is becoming tiresome. How do I get O2 to actually investigate this further or would I be better off waiting for pigs to fly?

I have tried Tu Go as an alternative, but the delay and echo on voice calls is so bad that each party ends up continuously talking over one another or saying, are you there?.

Thank you for reading.

Peter

Re: Poor signal, despite O2 coverage reporting it should be good.

adamtemp64 — Wed, 29 Mar 2017 15:09:02 GMT

Perhaps this thread may help https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Do-you-have-poor-coverage-signal-Indoors-This-may-help-Explain/td-p/381500

Re: Poor signal, despite O2 coverage reporting it should be good.

adamtemp64 — Wed, 29 Mar 2017 15:10:46 GMT

Also it will depend on distance to mast have you worked that out ?

Re: Poor signal, despite O2 coverage reporting it should be good.

Anonymous — Wed, 29 Mar 2017 15:16:04 GMT

Thank you and no offence, but I don't think you read my post properly. I did state that I have tried the 2G trick. No good. Cheers.

Re: Poor signal, despite O2 coverage reporting it should be good.

MI5 — Wed, 29 Mar 2017 15:18:24 GMT

Coverage checkers are only a computer simulation and will never be 100% accurate due to not taking into account geographic features and the construction of buildings etc.

Re: Poor signal, despite O2 coverage reporting it should be good.

Anonymous — Wed, 29 Mar 2017 15:20:44 GMT

I think it is about 3km. Their coverage map puts me right in the middle of a good indoors and outdoors zone. Thanks

Re: Poor signal, despite O2 coverage reporting it should be good.

Anonymous — Wed, 29 Mar 2017 15:33:30 GMT

Hi Pete

i have the same problem from my caravanin Norfolk. Despite 02 saying there is no problem. Keep a lookout for those flying pigs I am soon they will arrive bafore 02 sort this out!!

Rene

Re: Poor signal, despite O2 coverage reporting it should be good.

Anonymous — Wed, 29 Mar 2017 15:51:24 GMT

Re: Poor signal, despite O2 coverage reporting it should be good.

Anonymous — Wed, 29 Mar 2017 15:55:18 GMT

I work for an independant telecoms company in North Devon and O2 signal in the area has become unbelievably poor. Constant dropouts, no service, slow speeds....

Re: Poor signal, despite O2 coverage reporting it should be good.

tracem — Thu, 07 Jun 2018 07:51:42 GMT

Hi Peter

I have had the same problem for about 2 years. No signal indoors and pretty poor outside. I live in Milton Keynes! So not particularly rural or remote. Tu go worked great for me but alas has no gone. When I report they just say everything is fine when clearly it is not. Not sure how to tackle other than jumping ship but still have no guarantee signal would be any better. Will let you know if I find a way to sort it.

Re: Poor signal, despite O2 coverage reporting it should be good.

gmarkj — Thu, 07 Jun 2018 08:52:34 GMT

Best way to check signal on other networks is to get a bunch of pay as you go sims and try them.
That way you know for sure if you get signal in the area(s) you are interested in.

Re: Poor signal, despite O2 coverage reporting it should be good.

jonsie — Thu, 07 Jun 2018 10:06:32 GMT

Have you tried O2 Ask yet? Not as good as TU but may help you.

https://www.o2.co.uk/help/apps/o2-ask

@tracem wrote:
Hi Peter

I have had the same problem for about 2 years. No signal indoors and pretty poor outside. I live in Milton Keynes! So not particularly rural or remote. Tu go worked great for me but alas has no gone. When I report they just say everything is fine when clearly it is not. Not sure how to tackle other than jumping ship but still have no guarantee signal would be any better. Will let you know if I find a way to sort it.