topic Re: Is Text 28484 genuine O2 or a scam in Discussions & Feedback

Is Text 28484 genuine O2 or a scam

Anonymous — Thu, 23 Feb 2017 10:16:55 GMT

Just had a text message from O2 " Hi, it's O2, we'd like to ask you a few questions about your experience of O2's network quality in your area. All texts are free."

Then had a second text from "28484" asking How satisfied are you with our network quality (coverage, reliability, speed) in your area? On a scale of 5 (Very Satisfied) to 1 (Very Dissatisfied)"

I attempted to reply to the text but was warned the text might incur charges. How can I be sure this is not a SCAM?

Re: Is Text 28484 genuine O2 or a scam

Bambino — Thu, 23 Feb 2017 10:22:24 GMT

@Anonymous Not sure if it's O2, but as a general rule, we advise to never respond to cold calls or texts.

Re: Is Text 28484 genuine O2 or a scam

MI5 — Thu, 23 Feb 2017 10:26:36 GMT

It's normal for your phone to warn of potential charges when texting a shortcode number. It doesn't mean you will be charged.
O2 and all other networks often do surveys such as this and this number is known to us on the forum as been used by O2

Re: Is Text 28484 genuine O2 or a scam

Anonymous — Thu, 23 Feb 2017 10:28:46 GMT

Thanks, the trouble these days you can never be sure what is genuine and what is not, so you have to be wary and not reply.

If it is a genuine O2, then O2 ought to have a location that we can check if the text number is genuine or not.

Re: Is Text 28484 genuine O2 or a scam

MI5 — Thu, 23 Feb 2017 10:35:45 GMT

Yes indeed, too many scams these days.
@Martin-O2 may be able to check the number for us also.

Re: Is Text 28484 genuine O2 or a scam

Martin-O2 — Thu, 23 Feb 2017 10:51:03 GMT

Thanks for the mention @MI5. @Anonymous I'll check with the rest of the team if this is a genuine number or not.

Re: Is Text 28484 genuine O2 or a scam

Bambino — Thu, 23 Feb 2017 11:10:25 GMT

This is a very old thread originally posted by @Cleoriff, but the number is different. https://community.o2.co.uk/t5/Discussions-Feedback/O2-Satisfaction-survey-BY-TEXT/td-p/477856 @Anonymous I would say that you are wise to be wary. Have you recently made a purchase or contacted O2 in any way? Personally, I don't think that sending random surveys is very good business practice, if that is the case here.

Re: Is Text 28484 genuine O2 or a scam

Cleoriff — Thu, 23 Feb 2017 11:13:11 GMT

Mine from O2 was a different shortcode 29898

Re: Is Text 28484 genuine O2 or a scam

Cleoriff — Thu, 23 Feb 2017 11:15:26 GMT

@Bambino wrote:
This is a very old thread originally posted by @Cleoriff, but the number is different. https://community.o2.co.uk/t5/Discussions-Feedback/O2-Satisfaction-survey-BY-TEXT/td-p/477856 @Anonymous I would say that you are wise to be wary. Have you recently made a purchase or contacted O2 in any way? Personally, I don't think that sending random surveys is very good business practice, if that is the case here.

Thanks @Bambino. As you see from my post above...I have since had another one...again with a completely different shortcode...

Re: Is Text 28484 genuine O2 or a scam

MI5 — Thu, 23 Feb 2017 11:37:49 GMT

I've had a few from different numbers or different names, such as O2, O2-UK _o2_, etc.
It would help if there was some consistency.

Re: Is Text 28484 genuine O2 or a scam

Martin-O2 — Tue, 28 Feb 2017 12:17:39 GMT

Hey guys/@Anonymous

I can confirm that 28484 is a legitimate number used by O2. Any questions please let me know.

Re: Is Text 28484 genuine O2 or a scam

Kitty_Cat — Wed, 19 Sep 2018 14:02:30 GMT

Could I please ask if 28585 is also a genuine O2 number?

I'm getting messages from them regarding why I contacted O2 recently. These messages are seperate & out of the main thread that is clearly marked as O2.

They mention the same name as the person I spoke to but still a little cautious.

Re: Is Text 28484 genuine O2 or a scam

MI5 — Wed, 19 Sep 2018 14:09:28 GMT

It's the same number that I was texted on to give chat feedback recently.

Re: Is Text 28484 genuine O2 or a scam

jonsie — Wed, 19 Sep 2018 16:03:24 GMT

Genuine survey and free to reply.

Re: Is Text 28484 genuine O2 or a scam

Kitty_Cat — Thu, 20 Sep 2018 09:33:51 GMT

That's great, thank you.
I'd been having trouble with my ohone and getting a lot of spam messages & calls so thought it best to check.
Thanks again to you both 🙂

Re: Is Text 28484 genuine O2 or a scam

MI5 — Thu, 20 Sep 2018 09:40:21 GMT

No worries

Re: Is Text 28484 genuine O2 or a scam

Flaco — Thu, 01 Jul 2021 17:52:03 GMT

Yes, totally agree with you. I went through precisely the process you described, thought the same thing and did a Google search on '28484 O2' and it returned your thread as the top page/link. And thank you for taking the time to do that, btw. It's too easy to set up scams on this kind of basis and O2 should be acting with a bit more savvy, imo. They're not the only company doing it, granted, but it's making some people feel like they want to opt out of SMS communications on their accounts. Which feels daft. Bambino's advice is sound.