topic Re: o2 charging me the wrong data tariff abroad in Discussions & Feedback

o2 charging me the wrong data tariff abroad

Anonymous — Sun, 05 Feb 2017 04:09:57 GMT

I am currently travelling through Asia and I'm basing myself out of Zhuhai, Southern China. I'm from the UK and on my tariff data is not too expensive in China (£4.99 a day for all data, calls, messages etc) however since arriving back yesterday my phone has not recognised I'm in Zhuhai and is on a Macau data plan (I'm based in a border town). This means data is very expensive and I was overcharged on my phonebill yesterday. Any ideas how to request a refund and how to get my phone to recognise where I am?

I've tried turning it on and off 😉 and setting the network to a chinese one

Hayley

Re: o2 charging me the wrong data tariff abroad

Cleoriff — Sun, 05 Feb 2017 08:41:26 GMT

Hi @Anonymous This is always going cause problems when you are in a border town. The phone will tend to pick up the strongest signal. I can only advise you to manually search for the correct network and keep rebooting the phone. I know you say you have done this but you need to persist.

You can call customer services http://www.o2.co.uk/contactus (number from abroad in the link should you need it) ...though I guess you will find it difficult to prove where you actually were at the time

Re: o2 charging me the wrong data tariff abroad

adamtemp64 — Sun, 05 Feb 2017 08:44:31 GMT

It is called inadvertant roaming you need to force the phone to manual network selection and only use that when close to any border .

explaines at the bottom here http://www.o2.co.uk/international/travel/standard-charges

but only a call to customer services to see if they will do a goodwill refund use the international number http://www.o2.co.uk/contactus

From abroad

+44 3448090202

Free†

Re: o2 charging me the wrong data tariff abroad

MI5 — Sun, 05 Feb 2017 09:17:15 GMT

Take screenshots showing the connection to the Chinese network including the date and time.
If you can prove you are connected to a Chinese network o2 will have to refund you.

Re: o2 charging me the wrong data tariff abroad

jonsie — Sun, 05 Feb 2017 12:45:57 GMT

As said, unless you set network selection to manual, the phone will always pick up the strongest signal. It may only be for an hour or so but at £6.00/MB,that's a lot of money though you should have a £40 cap per month.