topic Re: Wi-Fi calling in Discussions & Feedback

Wi-Fi calling

Anonymous — Sat, 28 Jan 2017 20:32:25 GMT

I have just signed up to O2 and I'm very annoyed and disappointed that you don't support Wi-Fi calling.

Are there plans to introduce it anytime soon? If not I will be leaving O2 at the earliest opportunity.

EE and Vodafone both support Wi-Fi calling.

Re: Wi-Fi calling

Cleoriff — Sat, 28 Jan 2017 20:42:09 GMT

Hi @Anonymous There have been discussions about WiFi calling but as far as we are aware it wont be anytime soon. O2 supports Tugo http://www.o2.co.uk/apps/tu-go

Re: Wi-Fi calling

Bambino — Sat, 28 Jan 2017 20:55:47 GMT

@Anonymous If you've just taken a contract with O2 and are unhappy with their policies and practices, which I would have thought you would have explored before you signed the contract, you have a 14 day cooling off period to change your mind and go to another provider. If you've gone past that 14 day period, and you are on a Refresh contract you would have to pay off your device in full and cancel the air time if you wanted to leave.

Re: Wi-Fi calling

MI5 — Sat, 28 Jan 2017 21:08:16 GMT

Yeah, it's the little details like that you should be checking first.
O2 are testing it but we don't know if or when it will he introduced so as you don't appear to have much patience I suggest you move networks asap

Re: Wi-Fi calling

Anonymous — Sun, 05 Feb 2017 20:49:47 GMT

Thanks for the comments guys.

I didn't check before signing up as I (naively) assumed that a big company like O2 would be keeping pace with excellent new innovations like Wi-Fi calling.

Unfortunately I was just too late noticing to be able to cancel otherwise I would have. If O2 have not brought in Wi-Fi Calling by the end of my contract I will definitely switch to a provider who supports it.

I've seen Tu go and dislike it as it is not seamless, duplicates other phone functions, and needlessly stores my data. It seems like complexity for the point of complexity. Not a customer-centred piece of design!

Re: Wi-Fi calling

MI5 — Sun, 05 Feb 2017 21:08:06 GMT

Personally, I wouldn't be without Tugo and it is the main reason for me staying with O2.

Re: Wi-Fi calling

jonsie — Mon, 06 Feb 2017 17:17:07 GMT

@MI5 wrote:
Personally, I wouldn't be without Tugo and it is the main reason for me staying with O2.

And the only reason I've just renewed my contract with O2.

Re: Wi-Fi calling

MI5 — Mon, 06 Feb 2017 17:29:21 GMT

Seems like it's not so bad after all then.....