topic Bad weather in Discussions & Feedback

Bad weather

JD1308 — Sat, 14 Jan 2017 13:00:31 GMT

Yet again a little bit of bad weather and everything is slow!! Phone mast not working correctly so have limited access to the Internet! Takes ages for anything to load! It's not just a one off if 9 times out of 10 as soon as we get a hit of bad weather!!! Will O2 compensate for this at all???

Re: Bad weather

MI5 — Sat, 14 Jan 2017 13:02:31 GMT

No, I doubt it tbh.
You can ask but highly unlikely unless you get someone in a really great mood
http://www.o2.co.uk/contactus

Re: Bad weather

adamtemp64 — Sat, 14 Jan 2017 13:16:40 GMT

I doubt you will get a refund / discount as the weather is beyond o2's control. And covered in the t&c 2.2 http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

Re: Bad weather

Cleoriff — Sat, 14 Jan 2017 13:18:18 GMT

When we have bad weather it's always the Sky signal that I lose first. Never O2.

Re: Bad weather

MI5 — Sat, 14 Jan 2017 13:21:41 GMT

Heavy rain or snow will block satellite signals as well as radio signals.
Unfortunately it's all down to the laws of physics.

Re: Bad weather

Anonymous — Sat, 14 Jan 2017 13:31:18 GMT

Simple answer would be no as they can't help the weather

Re: Bad weather

adamtemp64 — Sat, 14 Jan 2017 13:40:51 GMT

Deja vu https://community.o2.co.uk/t5/Discussions-Feedback/Service-reception/m-p/1009933

Re: Bad weather

MI5 — Sat, 14 Jan 2017 13:43:57 GMT

@adamtemp64 wrote:
Deja vu https://community.o2.co.uk/t5/Discussions-Feedback/Service-reception/m-p/1009933

Ah, so @JD1308 can tell us if they got any compensation last time then ?

Re: Bad weather

jonsie — Sat, 14 Jan 2017 13:44:47 GMT

Don't ask you don't get but don't build your hopes up....:smileywink:

Re: Bad weather

jonsie — Sat, 14 Jan 2017 13:45:53 GMT

Asking the question again I doubt it.

Re: Bad weather

Anonymous — Sat, 14 Jan 2017 14:18:18 GMT

It will definitely be a no this time then

Re: Bad weather

MI5 — Sat, 14 Jan 2017 15:23:34 GMT

Maybe they did so hoping for more?

Re: Bad weather

JD1308 — Sat, 14 Jan 2017 16:52:30 GMT

No not asking for more at all!! This is meant to be a community where you can ask a question and people will help not make assumptions! This is just rude! I didn't ask the question last time to o2 as it resolved itself but since then the phone mast near me is constantly down and I am having constant issues!

if people are only to to judge and say you've asked this before then don't comment! Is it such a big deal I added before as you can clearly see I'm new to this and haven't posted much so instead of trying to belittle ppl shouldn't you be trying to help if not then you shouldn't be on here because that isn't fair!

Re: Bad weather

adamtemp64 — Sat, 14 Jan 2017 18:10:24 GMT

@JD1308 Nobody is puttin you down but just trying to help you as other customers

Re: Bad weather

MI5 — Sat, 14 Jan 2017 21:12:54 GMT

I certainly wasn't deliberately being rude to you, but neither can you expect compensation every time your signal wobbles.
I'm sorry you are having problems but radio waves are affected by weather variations and this is a limitation of mobile phone technology that must be accepted.

Re: Bad weather

JD1308 — Sat, 14 Jan 2017 21:41:30 GMT

I have not asked for compensation everytime the weather is bad, I'm stating that there is a constant issue with the phone mast where I live yes I understand the weather will affect this but when it becomes a constant issue there is surely more to it then just the weather.

helping I appreciate but making assumptions and assuming "I must want more" that is rude it makes ppl not want to post if ppl who say "are just trying to help" make these assumptions, not everyone is that clued up issues like this hense why I asked to see if anyone else has had similar issues! I've been with o2 for 10 years and had varies issues and never once asked for compensation but when it's at least adds up to a week per month I'm having issues anyone would feel the same

Re: Bad weather

MI5 — Sat, 14 Jan 2017 21:46:52 GMT

OK, so start reporting the issues to CS and catalogue all the instances. If others are having issues, get them to call too.
The more people that complain means they are more likely to investigate the mast to see if there is an issue or if it is just purely physics.

Re: Bad weather

viridis — Sun, 15 Jan 2017 14:39:02 GMT

@JD1308 wrote:
I have not asked for compensation everytime the weather is bad, I'm stating that there is a constant issue with the phone mast where I live yes I understand the weather will affect this but when it becomes a constant issue there is surely more to it then just the weather.

In your first post, you said:
1. It was down to the weather.
2. Will o2 compensate for this.
The assumption is based on YOUR post and the information people have at hand, in this case.. Your signal is crap and failing due to the weather, you want compensating.
I don't see no other assumption to draw from the info at hand.

helping I appreciate but making assumptions and assuming "I must want more" that is rude it makes ppl not want to post if ppl who say "are just trying to help" make these assumptions,

An assumption is assuming, you can't make assumptions and assume as they are the same.
However, as said, the information given makes the assumption valid especially when previous posts go down the same route also.

not everyone is that clued up issues like this hense why I asked to see if anyone else has had similar issues!

Lots do in weather like this, it's due to the fact certain frequencies don't penetrate water, not an issue with rain as the water drops are small, but snow and sleet spread the drop into a nice blocking sheet of network blocking goodness

I've been with o2 for 10 years and had varies issues and never once asked for compensation but when it's at least adds up to a week per month I'm having issues anyone would feel the same

Absolutely, what I'd do if faced with crap signal 1 week out of 4, is change networks, not resign to another 2 year contract in order to get an iPhone 7 that I knew deep down would give me the same service levels I find so abhorrent.

Re: Bad weather

jonsie — Sun, 15 Jan 2017 14:48:23 GMT

I certainly would not have been with O2 for 10 years (I've actually been with them for 20 years) if I kept having problems. Low cloud, mist, fog or snow will have a profound effect on signal but in all honesty weather has never been any kind of issue for me. No one can put any onus on O2 for weather conditions but if it was a real problem for me over the years I would be off like a shot to another network having tested their payandgo, sims under the same conditions.