topic Re: Excellent customer service from Lindsey in Discussions & Feedback

Excellent customer service from Lindsey

Anonymous — Fri, 13 Jan 2017 10:26:51 GMT

I have had a problem with my 02 device receving calls ever since I first upgraded and have received lots of unhelpful advice ever since I've rung 02 (have you tried switching voicemail off and on, etc). It has been very frustrating. After a year and with the warranty coming to an end, the advice was becoming even less helpful. And then I spoke to Lindsey at South Yorkshire Derne Valley Call Centre who was absolutely excellent. Efficient, helpful, kind, polite, quick in her responses, great advice and with wonderful customer service skills too - she completely changed my perception of 02 in one call. I really hope she is commended by 02 for such a great job.

Re: Excellent customer service from Lindsey

MI5 — Fri, 13 Jan 2017 10:30:49 GMT

Good to hear
PS there's a voicemail help thread here if you need it https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-p/547712#U547712

Re: Excellent customer service from Lindsey

jonsie — Fri, 13 Jan 2017 10:35:27 GMT

EXCELLENT service @Anonymous and @Toby will feed it back for you.

Re: Excellent customer service from Lindsey

gmarkj — Fri, 13 Jan 2017 10:37:33 GMT

Some feedback to pass on @Toby?

Re: Excellent customer service from Lindsey

Cleoriff — Fri, 13 Jan 2017 10:44:42 GMT

Lovely to hear such positive feedback @Anonymous. Welcome to the forum by the way...

Re: Excellent customer service from Lindsey

Marjo — Fri, 13 Jan 2017 10:46:59 GMT

Lovely to read about your positive experience, @Anonymous! Thanks for posting this. We can certainly pass it on.