topic Re: Christmas Cracker delivery time in Discussions & Feedback

Christmas Cracker delivery time

Anonymous — Sun, 08 Jan 2017 19:29:45 GMT

Hi all, I used my code for the Christmas Cracker after the 14 day wait time, I used it roughly December 14th 2016, it is January 8th now and I'm still waiting to receive my free gift... does anyone else know of a rough delivery time period or if it's a customer services matter? Thanks

Re: Christmas Cracker delivery time

MI5 — Sun, 08 Jan 2017 19:37:47 GMT

The FAQ's state:

7. When will my gift arrive?

Once you’ve successfully claimed your speaker or headphones, it should be with you within seven days.

If you’re claiming the Star Wars Ticket Package or DisneyLife membership, you will receive an email by the next working day with instructions on how to redeem.

So I would give CS a call to chase it up.

http://www.o2.co.uk/contactus

Re: Christmas Cracker delivery time

Cleoriff — Sun, 08 Jan 2017 20:40:52 GMT

Yes CS definitely need chasing...that's a hell of a long wait. No doubt 'the Christmas/ New Year holidays' will be the reason given....

Re: Christmas Cracker delivery time

MI5 — Sun, 08 Jan 2017 20:51:59 GMT

Good chance!

Re: Christmas Cracker delivery time

Anonymous — Mon, 09 Jan 2017 20:11:33 GMT

That's what I was thinking! One of my friends works in O2 and need to go in Wednesday anyway as still getting charged for the insurance I cancelled at the same time as gaining a contract for my tablet -.- (it was the VR I got) cheers MI5 and Cleoriff

Re: Christmas Cracker delivery time

MI5 — Mon, 09 Jan 2017 20:15:15 GMT

Good luck

Re: Christmas Cracker delivery time

Anonymous — Mon, 16 Jan 2017 18:48:46 GMT

Just to update, I nipped into my local store on Wednesday, the guy who ran through it all said it takes about two weeks to process because of the cancellation period, so now I'm not sure when it's supposed to be coming... just play the waiting game I suppose

Re: Christmas Cracker delivery time

MI5 — Mon, 16 Jan 2017 19:03:45 GMT

The T&C's clearly state the delivery times.
I fear you are being fobbed off!