topic Re: Claiming free gift issue in Discussions & Feedback

Claiming free gift issue

Anonymous — Wed, 07 Dec 2016 09:43:16 GMT

Following previous issue with claiming free gift of incorrect link I followed the new link as advised but have now run into another issue whereby my email address is flagging as invalid. I cannot claim my free gift without the email address. I know the Email address is correct and have also tried several others but get same 'invalid email' response. Any suggestions?

Re: Claiming free gift issue

Cleoriff — Wed, 07 Dec 2016 09:47:42 GMT

If you are now using the correct link as advised @Anonymous I think you will need to contact customer services to ask why it is throwing an error re your email address? http://www.o2.co.uk/contactus

I wonder though whether it could just be a system error...ie many people claiming gifts...??

Re: Claiming free gift issue

Anonymous — Wed, 07 Dec 2016 09:47:58 GMT

Thank u @Cleoriff I will try that

Re: Claiming free gift issue

MI5 — Wed, 07 Dec 2016 09:50:01 GMT

Are you using the email address that is connected with the account for the phone you purchased?

Re: Claiming free gift issue

jonsie — Wed, 07 Dec 2016 09:52:12 GMT

Any possibility of help here @Toby as there seems to be never ending problems with promotions?

Re: Claiming free gift issue

Toby — Wed, 07 Dec 2016 10:43:04 GMT

@jonsie wrote:

Any possibility of help here @Toby as there seems to be never ending problems with promotions?

Hi @jonsie,

This one may be affected the leaflet issues we talked about a few weeks back. I have however raised this again within the team to see if anything else can be done to limit confusion. I've also raised all other issues we have recently seen :). Most are separate and isolated, which is not to sat that they are not important to resolve of course!

@Anonymous please give us a call and we can sort that out for you