topic Re: Security question in Discussions & Feedback

Security question

Anonymous — Sun, 04 Dec 2016 12:10:49 GMT

Dear O2,

It would be helpful, if when asking, "what is the answer to your security question?" (automated service) if you said what the security question was? Having an actual question is always handy for if an actual answer is wanted.

Kind regards

Re: Security question

Cleoriff — Sun, 04 Dec 2016 12:17:00 GMT

Hi @Anonymous I would tend to agree here. I contact O2 so rarely I struggle to remember what my security question was set at initially. We have an Ideas section on the forum.Why dont you post there and see if this is viable?

http://community.o2.co.uk/t5/Community-Ideas/idb-p/community_ideas

Edited to add....you aren't actually speaking to O2 here. We are all customers like yourself....:smileywink:

Re: Security question

MI5 — Sun, 04 Dec 2016 12:16:45 GMT

You can view your security question in your http://www.o2.co.uk/myo2

Re: Security question

jonsie — Sun, 04 Dec 2016 12:49:00 GMT

I always wonder why people need a reminder of the security question and it wouldn't be nearly as secure if they have to give a clue. How would they know if it's your mmn, your wife's maiden name, the first school you went to, the first street you Iived in or the football team you love or lothe. Let's all take responsibility for the security question we register.

Re: Security question

Cleoriff — Sun, 04 Dec 2016 12:58:17 GMT

@jonsie wrote:
I always wonder why people need a reminder of the security question and it wouldn't be nearly as secure if they have to give a clue. How would they know if it's your mmn, your wife's maiden name, the first school you went to, the first street you Iived in or the football team you love or lothe. Let's all take responsibility for the security question we register.

I agree to some extent...but I speak from personal experience and have difficulty remembering them all unless I write them down. I generally have three I use but when you dont contact institutions frequently it becomes a guessing game for me. We are all different after all

Also there are different ways of setting up and asking a security question.

For instance one place I bank with, asks 'what was your fathers middle name'? Easy.

A bit different to 'Whats the answer to your security question'?

Re: Security question

jonsie — Sun, 04 Dec 2016 13:12:14 GMT

I've never been asked to give the full security answer, only letters from it. How many people give anything other than their mothers maiden name.?

Re: Security question

Cleoriff — Sun, 04 Dec 2016 13:20:58 GMT

@jonsie wrote:
I've never been asked to give the full security answer, only letters from it. How many people give anything other than their mothers maiden name.?

It depends on the institution as to whether they ask for letters or full answer. My bank in Spain has a completely different system altogether. it's a security question but totally unlike anything I use in the UK. Additionally if you knew my mother's maiden name you would understand why I never use it.

Re: Security question

MI5 — Sun, 04 Dec 2016 13:31:13 GMT

Naturally mine isn't mothers maiden name and neither should anyone else's be

Re: Security question

Anonymous — Sun, 04 Dec 2016 14:05:17 GMT

Mine definitely isn't that far that particular reason

Re: Security question

adamtemp64 — Sun, 04 Dec 2016 14:24:13 GMT

@jonsie wrote:
I've never been asked to give the full security answer, only letters from it. How many people give anything other than their mothers maiden name.?

Never as that is on your birth certificate and can be a source of identity fraud . (Public records)

Things like first pets name etc are much safer as are first road you lived in etc

Re: Security question

MI5 — Sun, 04 Dec 2016 14:41:37 GMT

Whatever question you choose to answer, just remember it doesn't have to be the correct answer. As long as you can remember what answer you give.....

Re: Security question

Toby — Tue, 06 Dec 2016 12:59:24 GMT

@Cleoriff wrote:

Hi @Anonymous I would tend to agree here. I contact O2 so rarely I struggle to remember what my security question was set at initially. We have an Ideas section on the forum.Why dont you post there and see if this is viable?

http://community.o2.co.uk/t5/Community-Ideas/idb-p/community_ideas

Edited to add....you aren't actually speaking to O2 here. We are all customers like yourself....:smileywink:

Well done for making others aware of the Ideas section @Cleoriff

Re: Security question

Frustrated1999 — Tue, 05 May 2020 09:39:26 GMT

I TOTALLY AGREE!!!!! I have rarely been so FRUSTRATED in my life ... this system really sucks. They've overcharged me and I can't chat online (because I don't know the question!!!) and the automated voicemail keeps ringing off on me. Bloody hell.