topic Re: o2 are useless!!! in Discussions & Feedback

o2 are useless!!!

Anonymous — Mon, 28 Nov 2016 18:15:19 GMT

passed from pillar to post because no one wants to take responsibility for your call. Finally said they would deliver the new handset today so i swapped shifts, waited in all day and now its being delivered tomorrow instead!!! After 16 years i'll be leaving at the end of contract

Re: o2 are useless!!!

MI5 — Mon, 28 Nov 2016 18:18:23 GMT

Fairly typical in afraid.

Re: o2 are useless!!!

Anonymous — Mon, 28 Nov 2016 19:22:17 GMT

I have been into store and phoned today. All I want to do is pay off my device plan and close my account. I was told this couldn't be done in store. So I came home,waited hold for 45 minutes (on my mobile. I even managed to update my gas and electric contract at the same time). Got through but needed to be transferred to another department who were busy. I gave them details of the deal I had been offered elsewhere and told they would call me back. I'm still waiting,tried calling but get cut off. I'm going to loose out on a good offer. Not impressed with their so called customer service. I know it's cyber Monday but surely they would take this into account.

Re: o2 are useless!!!

jonsie — Tue, 29 Nov 2016 04:22:00 GMT

@AnonymousI see from your other post that you finally got through and received your PAC.

Just a tip, unlock your phone now whilst its free via the link in My O2. Ignore if unlocked already of course

Re: o2 are useless!!!

Anonymous — Tue, 29 Nov 2016 17:48:54 GMT

yet another day of my life wasted!!!! still no bloody phone, how is o2 still trading??

Re: o2 are useless!!!

MI5 — Tue, 29 Nov 2016 17:50:58 GMT

I assume it's only occasionally when it goes wrong?

Re: o2 are useless!!!

Toby — Tue, 29 Nov 2016 18:44:22 GMT

Hi @Anonymous,

What device have you ordered?

Re: o2 are useless!!!

AR69 — Wed, 19 Aug 2020 19:35:16 GMT

Disgraceful, shambolic, inept in all areas of service. The only area in which O2 seems competent is overcharging customers, which is tantamount to theft.

Re: o2 are useless!!!

jonsie — Wed, 19 Aug 2020 19:40:50 GMT

@AR69 wrote:
Disgraceful, shambolic, inept in all areas of service. The only area in which O2 seems competent is overcharging customers, which is tantamount to theft.

Care to elaborate?