topic Re: 02 app no longer opens after recent update in Discussions & Feedback

02 app no longer opens after recent update

Anonymous — Sun, 27 Nov 2016 22:26:48 GMT

Has anyone else experienced a problem with the 02 app after the recent update ? It now just shows a blue screen & shuts off. The 02 website makes no mention of it & no ppsts that I am aware of to advise what is happening. This has been like it for over 2 weeks

Re: 02 app no longer opens after recent update

Anonymous — Sun, 27 Nov 2016 22:31:54 GMT

Try uninstalling & reinstall it then turn your phone on & back on

Re: 02 app no longer opens after recent update

MI5 — Sun, 27 Nov 2016 22:38:51 GMT

It has been reported already I believe.
@Toby any updates ?

Re: 02 app no longer opens after recent update

Toby — Mon, 28 Nov 2016 09:30:38 GMT

Hi @Anonymous,

Please try to un-install/re-install as you've been advised here by @Anonymous. If that doesn't work, let us know! We did have a few issues last week, but these were resolved. Let me know how you get on

Re: 02 app no longer opens after recent update

Anonymous — Mon, 28 Nov 2016 17:01:16 GMT

Have uninstalled & re installed twice It didnt work but I didnt turn the phone off and on so will try again and let you know how I get on

Re: 02 app no longer opens after recent update

Anonymous — Mon, 28 Nov 2016 17:29:02 GMT

Have done as you suggested but the app still doesnt work. Have you any other suggestions ?

Re: 02 app no longer opens after recent update

Anonymous — Mon, 28 Nov 2016 18:08:31 GMT

@Toby Sounds like the problem still occurring for some

Re: 02 app no longer opens after recent update

MI5 — Mon, 28 Nov 2016 18:19:32 GMT

I guess it's not fixed for everyone yet.

Re: 02 app no longer opens after recent update

gmarkj — Tue, 29 Nov 2016 07:42:08 GMT

To assist with further investigations, can you please provide some information about what device you are opening the app on? So what phone, OS, etc.

Re: 02 app no longer opens after recent update

Toby — Tue, 29 Nov 2016 09:09:14 GMT

Hi @Anonymous, thanks for the update. I'll report this to the app team. Which OS and device are you using? If any others are seeing this issues, can you please provide details of your OS/device too please?

Re: 02 app no longer opens after recent update

Anonymous — Tue, 29 Nov 2016 20:17:12 GMT

Yes I have a samsung S3 mini android phone. Hope this helps you in ascertaining what is causing the problem.

Re: 02 app no longer opens after recent update

gmarkj — Tue, 29 Nov 2016 21:56:12 GMT

It may well be down to the version of android. I think others have had issues on Kitkat (Android v4).
Unless you can upgrade your phone to a newer version it might be you need to get hold of an earlier version of the app.

Re: 02 app no longer opens after recent update

MI5 — Tue, 29 Nov 2016 21:59:01 GMT

Whilst it is true that users on ICS are having problems the support pages say 2.3 and up is supported.

Must be a coding error or else the support pages are wrong, but as mentioned already, very poor if ICS is no longer supported.

Re: 02 app no longer opens after recent update

Toby — Tue, 06 Dec 2016 12:22:49 GMT

Hi @Anonymous,

Sorry for the delay in getting back to you. We've had some team illness so are busy

Which kind Android version does your S3 use?

Re: 02 app no longer opens after recent update

jonsie — Tue, 06 Dec 2016 12:25:49 GMT

I would think KK as that seems to be where the problem lies now, maybe 4.4.2 or even 4.4.4?

Re: 02 app no longer opens after recent update

MI5 — Tue, 06 Dec 2016 13:07:49 GMT

All of kitkat from what we've heard on here.....

Re: 02 app no longer opens after recent update

Anonymous — Tue, 06 Dec 2016 16:44:51 GMT

Hi Toby I am using android 4.2.2
Hope this helps so that a solution can be found for this annoying problem. Many thanks

Re: 02 app no longer opens after recent update

MI5 — Tue, 06 Dec 2016 17:27:28 GMT

Everyone who has reported an issue is on kitkat @Toby

Re: 02 app no longer opens after recent update

Curr946 — Wed, 07 Dec 2016 00:58:21 GMT

Its not just android. Windows 10 app hasn't worked for over a week now. Version 3.9.1

I've done all the normal stuff like uninstall etc. Epic fail!

Re: 02 app no longer opens after recent update

Toby — Wed, 07 Dec 2016 10:32:15 GMT

@MI5 wrote:
Everyone who has reported an issue is on kitkat @Toby

Thanks @MI5, I'll talk to the team now.