topic Terrible 4G service in Discussions & Feedback

Terrible 4G service

Networker — Sun, 20 Nov 2016 14:25:34 GMT

Using 4G for data at train stations - London Victoria and Clapham Junction - is almost impossible, and highly inconsistent at best. Despite there appearing to be a strong signal, the data fails to load if you are trying to access a web page. This is a problem as data is the means by which a lot us are able to find out about the very frequent network problems on London's rail service. The problem is caused by the lack of signal capacity in these areas. It is not sufficient for the large volume of users at these locations - particularly when there is a spike due to transport problems, when everyone tries to use data.

When are O2 going to upgrade the service in these areas so that they better reflect customer demand, and start to resemble a 21st century service? Given that many of us are paying for this service - but not receiving it - I would hope there would be some urgency in O2's response.

Re: Terrible 4G service

Cleoriff — Sun, 20 Nov 2016 14:27:39 GMT

Hi @Networker So many people complain of the poor service. You could make an official complaint via this route http://www.o2.co.uk/how-to-complain

Or even take yourself off to another provider. Not that helpful but the options are few sadly

Re: Terrible 4G service

MI5 — Sun, 20 Nov 2016 14:48:55 GMT

O2 won't respond to you here with urgency or otherwise.
You need to report problems through the My Network app, call and complain to CS, or make an official complaint as indicated above.

Re: Terrible 4G service

jonsie — Sun, 20 Nov 2016 15:04:08 GMT

I find it strange that our capital city has such poor areas of signal. Many people have commented on this and yes, congestion in a hugely populated area should be addressed and masts upgraded and new masts commissioned.

Re: Terrible 4G service

adamtemp64 — Sun, 20 Nov 2016 15:18:43 GMT

As usual It must be down to not in my back yard peoples .

The only way mobile networks can add capacity is with new masts serving smaller and smaller areas to keep contention down . This is why rural areas also are penalised as nobody wants a 120m high mast in the country side serving a large area .

Just to add that fixed broadband links at home do not have to deal with the mass of users moving at speed between masts etc just a downside of the mobile network (called handoff between masts at speed)