topic Re: 4G in Discussions & Feedback

4G

Anonymous — Sun, 04 Oct 2015 21:44:31 GMT

When I had my iPhone 5 I followed the steps to set up 4g. However 4g never worked. I came to the conclusion my phone wasn't compatible. I have just purchased an iPhone 6s and again followed the steps to set up 4g and it was still running from 3G. Was going to get help from guru when I noticed in settings mobile data you need to physically change it to 4g. Why does it not say that in set up steps. I have went a year without realising on my iPhone 5 that I could actually get 4g. Instructions should be clearer.

Re: 4G

MI5 — Sun, 04 Oct 2015 21:49:53 GMT

Well your 5 never could get O2 4g due to the frequency O2 uses, however, they have now started refarming some of the old 2g spectrum to 4g so your 5 could receive 4g now in some areas.
Just make sure you enable it in the network settings.

Re: 4G

Anonymous — Thu, 17 Nov 2016 23:52:22 GMT

My phone has been set to 4G for the last two years, and I have never seen it. Where in the UK can you get 4G?

Re: 4G

Cleoriff — Fri, 18 Nov 2016 00:10:15 GMT

@Anonymous wrote:
My phone has been set to 4G for the last two years, and I have never seen it. Where in the UK can you get 4G?

Hi @Anonymous you can get it all over the UK area dependent. Check your network status here

http://status.o2.co.uk/

Also just to check if you have a 4G sim in your phone?

Re: 4G

jonsie — Fri, 18 Nov 2016 03:27:42 GMT

You need a 4G capable phone, 4G activated on your account and a 4G sim. If you have all that then you are good to go.

What phone do you have and what tariff are you on?

Re: 4G

MI5 — Fri, 18 Nov 2016 06:48:23 GMT

Call CS and ask them to activate 4g on your account
http://www.o2.co.uk/contactus