topic Am I Popular with o2 or What! in Discussions & Feedback

Am I Popular with o2 or What!

Glory1 — Fri, 21 Oct 2016 11:55:35 GMT

Ok folks I've just spent a lovely 20 minutes chatting to a CS advisor (and I'm not being sarcastic!) as a result of a text sent to me.

The text informed me that I was due for an upgrade (I do know this) and to arrange a call from o2 to discuss.

Now I've recently changed my contract to sim-only increasing my data allowance for both my phone and tablet but reducing my monthly payment substantially. And at the time I did say that I didn't want a new phone as there was nothing available that interested me. I want to wait and see what Samsung bring out next first.

So you will understand my surprise at receiving this text. Now I'm not complaining as I did have a lovely chat - 5 minutes about upgrading (or not) and the rest of the time non-o2 related subjects.

People have been raging in the Community about the lack of communication from o2 and quite rightly. Yet here I am happy as a clam with my old device and new contract and o2 just can't leave me alone.

Oh what it is to be so loved. 😂

Re: Am I Popular with o2 or What!

Curr946 — Fri, 21 Oct 2016 11:58:17 GMT

That's nice...

Re: Am I Popular with o2 or What!

jonsie — Fri, 21 Oct 2016 12:05:30 GMT

Call me cynical but most companies are good at communicating when they want your money!

Re: Am I Popular with o2 or What!

Glory1 — Fri, 21 Oct 2016 12:18:16 GMT

No @jonsie you're not cynical just realistic. I'm no fool of course they are looking to get more money from me. But if they'd done their homework they'd know that I've recently changed to a new sim-only contract with a deal I'd be an idiot to alter just days after agreeing it.

I may be old but I'm not senile! 😂

Re: Am I Popular with o2 or What!

jonsie — Fri, 21 Oct 2016 12:21:01 GMT

God loves a trier and my God they are trying

Re: Am I Popular with o2 or What!

Bambino — Fri, 21 Oct 2016 13:06:38 GMT

The text you received was more than likely computer generated.