topic Re: Sony Xperia XA Ultra camera problems in Discussions & Feedback

Sony Xperia XA Ultra camera problems

Anonymous — Wed, 28 Sep 2016 10:16:37 GMT

Hello All! Please forgive me if this is in the wrong place, this is my first post.

I upgraded from my trusty Z2 at the beginning of August, was recommended the XA Ultra in store, looked good so I agreed. Realised almost immediately that the camera is faulty. Each photo has multiple images superimposed on top of each other resulting in rather alarming pics e.g. my dog's legs being removed. I sent it back twice, each time they said there was nothing wrong 😕 Third time they agreed to swap for a new handset.... it was exactly the same. Sent it straight back. Another new handset arrived. Guess what? Exactly the same. 'Apparently' I am the only person this has happened to....

I have given up with the XA Ultra now and wanted to share my experience to help anyone with the same problem.

Re: Sony Xperia XA Ultra camera problems

Bambino — Wed, 28 Sep 2016 10:32:19 GMT

@Anonymous When you say you sent it back, who did you send it back to? If it was to O2, I'd bypass that and contact Sony support directly. You may have a better result with your issue.

http://services.sony.co.uk/supportmvc/en/contact/

Re: Sony Xperia XA Ultra camera problems

MI5 — Wed, 28 Sep 2016 10:35:35 GMT

@viridis is our resident Sony expert so he may be able to offer some advice on camera settings?
Can you post a pic so we know what you mean exactly?

Re: Sony Xperia XA Ultra camera problems

viridis — Wed, 28 Sep 2016 10:41:46 GMT

What mode are you shooting on and what settings in the camera app do you have set?
A picture would be awesome, get a picture with the problem, click share and upload to drive,post link here

Re: Sony Xperia XA Ultra camera problems

Cleoriff — Wed, 28 Sep 2016 11:17:51 GMT

@viridis wrote:
What mode are you shooting on and what settings in the camera app do you have set?
A picture would be awesome, get a picture with the problem, click share and upload to drive,post link here

I believe you have trialled this device @viridis?

Re: Sony Xperia XA Ultra camera problems

Anonymous — Wed, 28 Sep 2016 11:20:38 GMT

This is one example (of many!)

Re: Sony Xperia XA Ultra camera problems

MI5 — Wed, 28 Sep 2016 11:24:16 GMT

Strangely the background looks perfect so is this some kind of shooting mode special effect that is turned on?

Re: Sony Xperia XA Ultra camera problems

viridis — Wed, 28 Sep 2016 11:25:46 GMT

And what settings are active?
Manual/auto?
Image size?
Scene selected?
Motion detection?

Re: Sony Xperia XA Ultra camera problems

Anonymous — Wed, 28 Sep 2016 11:28:49 GMT

Another, I promise my dog is not profoundly disabled....

Re: Sony Xperia XA Ultra camera problems

Anonymous — Wed, 28 Sep 2016 11:33:39 GMT

Sorry for lack or replies to questions. I have now had 3 brand new handsets, all do exactly the same thing. I had the camera on the settings it arrived with, superior auto . No special effects applied that I am aware of. I have now returned the last handset and am trying a different phone (once it arrives!) so I can't give any more information than that. I just wanted anyone else who has this problem to be aware that they are not alone! Thank you all for your interest and help

Re: Sony Xperia XA Ultra camera problems

Anonymous — Wed, 28 Sep 2016 11:37:14 GMT

I don't believe so! I can't remove this comment - I was trying to reply to an individual post, not tech savvy at all, sorry!

Re: Sony Xperia XA Ultra camera problems

viridis — Wed, 28 Sep 2016 11:51:10 GMT

Firstly, this is the first time I've ever heard or seen anything like this on XA, and I've heard lots about XA....
Secondly, I'm quite surprised O2 recommended the XA as an upgrade from a Z2, I really am, especially when O2 have Z3 and Z3+ stocks left at ridiculous prices of £17 a month and are true flagships, the XA is not an upgrade to Z2, it really isn't.
However, can I ask, do you use SD Card to save the images on and what class is the card if you do.

Re: Sony Xperia XA Ultra camera problems

Anonymous — Wed, 28 Sep 2016 11:57:30 GMT

Hi, looking into it further I agree, I have no idea why it was suggested either. They were unhelpful in the shop (putting it mildly). I had no sd card in the phone. I am getting a Z5 now - fingers crossed.

Re: Sony Xperia XA Ultra camera problems

MI5 — Wed, 28 Sep 2016 12:01:54 GMT

Good choice

Re: Sony Xperia XA Ultra camera problems

Cleoriff — Wed, 28 Sep 2016 12:03:35 GMT

@Anonymous wrote:

I don't believe so! I can't remove this comment - I was trying to reply to an individual post, not tech savvy at all, sorry!

@Anonymous just to take you through the reply to a post (as I am doing here)...

Post immediately under the relevant one...hit the quote button and it will show who you are responding to...:smileywink:

Re: Sony Xperia XA Ultra camera problems

Anonymous — Wed, 28 Sep 2016 12:05:16 GMT

@Cleoriff wrote:

@Anonymous wrote:

I don't believe so! I can't remove this comment - I was trying to reply to an individual post, not tech savvy at all, sorry!

@Anonymous just to take you through the reply to a post (as I am doing here)...

Post immediately under the relevant one...hit the quote button and it will show who you are responding to...:smileywink:

Wow, thank you very much for explaining that to me!

Re: Sony Xperia XA Ultra camera problems

Cleoriff — Wed, 28 Sep 2016 12:23:25 GMT

@Anonymous wrote:

@Cleoriff wrote:

@Anonymous wrote:

I don't believe so! I can't remove this comment - I was trying to reply to an individual post, not tech savvy at all, sorry!

@Anonymous just to take you through the reply to a post (as I am doing here)...

Post immediately under the relevant one...hit the quote button and it will show who you are responding to...:smileywink:

Wow, thank you very much for explaining that to me!

I cant help with the camera...but am ok with this sort of thing @Anonymous. Anyway back on topic