topic Re: First time O2 customer - impressed in Discussions & Feedback

First time O2 customer - impressed

Anonymous — Wed, 21 Sep 2016 10:03:17 GMT

This is the first time I have been with O2. I have previously shopped around and been with Orange, Virgin, EE, Vodafone and Three. O2 so far.... have been the best communications company that I have dealt with. I have previously had major problems with Vodafone and EE. Vodafone's customer service is disgusting.

I have been with O2 for 5 months and since I first signed up with them everything has been simple. I don't get emails every day from them like other service providers. Their O2 App is also the best app of a communication service provider. It has everything there at the click on your mobile phone. Very helpful to check how much data I have left. Also no silly extra charges that always seemed to appear on previous providers. O2 are straight up with the costs up front.

Impressed so far!

Re: First time O2 customer - impressed

Cleoriff — Wed, 21 Sep 2016 10:15:22 GMT

Hi @Anonymous Welcome to the community.

Very pleased you are impressed with O2. I will tag our Head of Community @Toby to your post so he can read your kind words.

Re: First time O2 customer - impressed

jonsie — Wed, 21 Sep 2016 10:23:50 GMT

Good post and I have to say that I have never had a problem with o2. There again I've never preordered a phone from them

Re: First time O2 customer - impressed

Toby — Wed, 21 Sep 2016 10:29:47 GMT

Hi @Anonymous,

Good to hear! If there is anything else you'd like me to pass on or if there are particular members of staff who did a good job, feel free to send me a PM any time.

Re: First time O2 customer - impressed

Cleoriff — Wed, 21 Sep 2016 10:57:13 GMT

@jonsie wrote:

Good post and I have to say that I have never had a problem with o2. There again I've never preordered a phone from them

I have ordered a phone from them....I was on PAYG and decided to change to contract. I had a wonderful adviser (based in Leeds) who took me through everything and was very patient....in fairness she needed to be. I had my Samsung S3 ..and then I joined this forum to ask how to use it.... (the rest, as they say, is history)

Re: First time O2 customer - impressed

jonsie — Wed, 21 Sep 2016 11:12:22 GMT

@Cleoriff wrote:

@jonsie wrote:

Good post and I have to say that I have never had a problem with o2. There again I've never preordered a phone from them

I have ordered a phone from them....I was on PAYG and decided to change to contract. I had a wonderful adviser (based in Leeds) who took me through everything and was very patient....in fairness she needed to be. I had my Samsung S3 ..and then I joined this forum to ask how to use it.... (the rest, as they say, is history)

Learning curve innit.....

Re: First time O2 customer - impressed

Cleoriff — Wed, 21 Sep 2016 11:31:19 GMT

jonsie wrote:

Learning curve innit.....

Never ending one....